ABOUT US
Medefine Education is a multi-award-winning mentoring and education platform that helps international students aged 12-18 gain admission into the world's top medical schools. With a presence in London, Dubai, and Hong Kong, we combine academic excellence with future-focused mentoring, delivered by world-renowned doctors, scientists, and tutors from top institutions such as UCL, Cambridge, and Oxford.
Learn more:
We are now seeking a dynamic, tech-savvy and proactive Education Operations Manager to join our growing London team. This is a fast-paced, hands-on role at the heart of our student success journey, supporting our education programmes and ensuring smooth operational delivery.
We are looking for someone who is:
Exceptionally organised with strong attention to detail
Proactive and self-motivated, with a bias for action
Digitally fluent, with an interest in learning and applying new tech tools (e.g. AI platforms, automation tools, CRMs) - no formal IT qualifications required, just curiosity and a willingness to learn
A strong communicator, comfortable liaising with high-achieving students and families
Eager to grow, with opportunities for career progression in a dynamic education business
WHY JOIN MEDEFINE?
Be part of an innovative, growing education company with global impact
Work with a passionate, high-performing team of doctors, scientists, and tutors
Enjoy meaningful work supporting the next generation of healthcare leaders
Opportunities for training, development, and taking on new responsibilities as the company scales
DUTIES & RESPONSIBILITIES
STUDENT ENROLMENT
Initial online inquiry handling (WhatsApp, email, via website)
Application review, academic assessment and orientation of new students
Student application progress tracking
Offer letter issuance
Contract preparation and signing
Payment processing
ONBOARDING
Student and parent portal account setup
System access provisioning
Individual study plan distribution
Payment calendar creation and monitoring
TECHNOLOGY AND SYSTEMS MANAGEMENT
Operations system evaluation and selection for student enrollment and onboarding
Operational workflows streamlining and automation of administrative processes
Database management
Student information system administration and maintenance
Data analytics and reporting dashboard management
Performance metrics tracking across operational platform
ACADEMIC PROGRAMME SUPPORT
Curriculum system updates
Class scheduling and coordination assistance
Academic progress tracking and performance assessment
Study plan customisation
Programme adjustments (scheduling)
New tracking system for recruitment of tutors for future tutoring and mentoring
ONGOING MENTORSHIP AND PERSONAL SUPPORT
Mentorship session scheduling
Project, Research and Work Experience opportunity coordination
Alumni network management
CLIENT RELATIONS
Overall student monitoring
Parent relationship management
Issue handling and support provision
Payment tracking, repeat onboarding and renewals management
Prepare and distribute student progress reports and distribute them to parents
OPERATIONAL MANAGEMENT
Manage platform for the enrolment and onboarding of students
Shared Outlook Inbox management
Student feedback collection and analysis
Parent feedback collection and analysis
Regional payment processing
IT systems and platforms management
Student portal maintenance
Learning management system administration
Student dashboard management
Clinical and Research internship communication support
EXTERNAL RELATIONSHIPS
Hong Kong, UAE, and Singapore Conference Management assistance
MEDICAL SCHOOL APPLICATION SUPPORT
University application timeline planning and document preparation
Reference coordination
Application submission support
Post-application follow-up
Offer management guidance
Results day support
Medical school transition preparation
POST A-LEVEL RESULTS SUPPORT
Graduation transition planning
University application outcomes tracking
University enrollment support
Post-graduation follow-up
Alumni engagement
White Coat Day organisation assistance
SALARY RANGE: £30-40k per year
LOCATION: Mainly remote, monthly travel to London for meetings, conferences etc
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