The Productivity Manager is responsible for driving sustainable labour efficiency across all the operations of this hospitality / retail business. The role bridges central labour models and operational delivery, ensuring productivity improvements are sustained over time.
KPIs
* Productivity and efficiency
* Payroll budgets
* Right People, Right Place and Right Time
Key Knowledge/Experience & Qualification Requirements
* Strong understanding of operational productivity principles, workforce planning and labour optimisation
* Knowledge of performance metrics, KPIs and data driven decision making
* Understanding of budgeting, cost control and financial performance management
* Experience of analysing labour models, scheduling efficiency and demand forecasting
* Knowledge of change management principles and continuous improvement
* Advanced Excel data analysis capability
* Effective communication at all levels
* Ability to manage multiple priorities and adapt quickly to changing requirements
* Proven experience in productivity operations (retail desirable)
* Experience in influencing senior stakeholders