Tennial Personnel are actively seeking a hands-on Sales Office Assistant / Plant Nursery Support professional on behalf of our client, a prestigious plant nursery and arboretum based in Campsea Ashe, Suffolk.
This is a temporary-to-permanent opportunity for the right candidate, offering an hourly rate of £12.21 to £15.00 per hour, depending on experience.
This is an excellent opportunity for an organised and proactive individual with a genuine interest in plants, horticulture, and the outdoor environment to join a highly respected horticultural business. The role combines sales office support with practical exposure to the nursery, supporting senior management while ensuring customers receive knowledgeable, accurate, and professional service throughout their journey.
This part-time position offers flexible working hours and days, subject to discussion.
Key Responsibilities:
Act as a knowledgeable first point of contact for customer enquiries relating to plants, availability, orders, collections, and deliveries
Manage customer enquiries from initial contact through to sale, dispatch, delivery, or collection, ensuring accurate follow-up
Meet and greet customers and visitors to the nursery in a professional and welcoming manner
Confidently learn, use, and apply botanical plant names in customer interactions and internal documentation
Provide organisational and administrative support to the Managing Director
Answer incoming telephone calls, resolving queries within scope or escalating appropriately while ensuring completion
Maintain and update customer records, databases, and plant-related documentation
Carry out research to support nursery projects, plant stock, or development initiatives
Work confidently within the nursery and outdoor environment as required
Maintain high standards of customer service and professionalism at all times
Assist with copywriting for plant-related marketing materials and customer communications (desirable)
Produce freehand sketch drawings to support garden or planting design concepts (desirable)
Skills Required
Strong interest in plants, horticulture, and the natural environment
Proactive, confident, and able to work independently without constant supervision
Strong organisational and time management skills
Excellent telephone and face-to-face customer service skills
Comfortable working outdoors and within a nursery environment
Good IT skills, particularly Microsoft Office
Willingness to learn and develop botanical and horticultural knowledge
Qualifications Required
Previous experience in a plant nursery, arboretum, garden centre, or horticultural environment is advantageous
Experience in an administrative, sales support, or customer-facing role is beneficial
Exposure to plant identification, botanical naming, or horticultural practices is desirable
Experience with copywriting, marketing content, or customer communications is an advantage
Ability to produce freehand sketches for garden or planting designs is beneficial
Keywords
Horticulture
Horticultural Office Assistant
Plant Nursery Assistant
Arboretum