Job Summary
We are seeking a dynamic and organized Hotel Receptionist Supervisor to join our team In this vital role, you will serve as the welcoming face of our organization, managing front desk operations while supervising administrative staff to ensure seamless office functioning. Your energetic approach and exceptional organizational skills will help create a positive environment for guest, visitors, and team members alike. This position offers an exciting opportunity to lead office management efforts, support customer service excellence, and contribute to a productive workplace atmosphere.
Duties
* Supervise and coordinate daily front desk operations, ensuring smooth check-in and check-out procedures.
* Lead, train, and support reception staff to maintain high service standards.
* Prepare staff schedules and manage shift coverage to ensure adequate front desk staffing at all times.
* Handle guest complaints, special requests, and escalations in a professional and timely manner.
* Monitor room availability, reservations, and occupancy levels to maximize revenue.
* Ensure accurate billing, cash handling, and end-of-shift financial reconciliation.
* Conduct daily briefings to communicate important updates, VIP arrivals, and operational changes.
* Maintain strong communication with housekeeping, maintenance, and other hotel departments.
* Oversee the use of Property Management Systems (PMS) and ensure data accuracy.
* Assist in implementing hotel policies, procedures, and service standards.
* Support management in achieving guest satisfaction targets and operational goals.
* Prepare daily reports on front office performance, guest feedback, and revenue.
* The role as Receptionist Supervisor above is including but not limited to the job description
Skills
* Front Office Operations Management – Supervising daily reception activities including check-in/check-out procedures, room assignments, and guest services.
* Team Leadership & Staff Training – Training, scheduling, and mentoring reception staff to ensure high performance and service standards.
* Guest Relations & Customer Service Excellence – Handling VIP guests, resolving complaints professionally, and ensuring exceptional guest satisfaction.
* Reservation & PMS Systems Proficiency – Experienced with hotel management systems.
* Conflict Resolution & Problem Solving – Managing guest concerns calmly and effectively under pressure.
* Revenue & Upselling Techniques – Promoting room upgrades, packages, and hotel services to maximize revenue.
* Financial Accuracy – Supervising billing, payments, night audits, and financial reporting.
* Communication Skills – Strong verbal and written communication with guests, staff, and management.
* Multitasking & Time Management – Efficiently handling high-volume check-ins and peak hours.
* Health, Safety & Compliance – Ensuring front desk operations follow hotel policies and safety standards.
Whats in it for you?
Our Perks include:
* Discounts and Perks through PerkBox - with discounts from hundreds of retailers to help reduce the cost of everything from your weekly shop to clothing and electronics, restaurants and holidays, health and fitness, utilities and entertainment and everything inbetween
* Discounted room rates for friends and family
* Private Health Insurance
* Private Dental, Optical and Audiological Cover
* Annual Bonuses
* Clothing Allowance
* Employee Assistance Programme
* Access to Wellness Programme
* Recommend A Friend Referral Bonus
* Staff events and parties and presents
* 28 Days Holiday including Bank Holidays
* Company Pension
Job Types: Full-time, Permanent
Pay: £13.50-£14.50 per hour
Expected hours: 40 per week
Benefits:
* Company pension
* Flexitime
Work Location: In person