38.75hrs 09:30-18:15 (incl weekend working)
Season contract dates: to start ASAP until 31st August 2025
About Us: We are the independent charity that loves and looks after six of the most wonderful palaces in the world. The palaces are the setting for the stories that shape us all, and we’re bringing them to people in ways that mean more to them. We want everyone to find themselves in the spaces and stories we share.
‘Dress Codes’ Exhibition: Explore the codes and conventions of royal clothing, and the powerful impact fashion can make when boundaries are pushed, and dress codes evolve. Among the highlights of this exciting new exhibition are pieces worn by a young Queen Elizabeth II, Diana, Princess of Wales, Dame Vivienne Westwood, Princess Margaret and Queen Victoria. We are looking for seasonal staff to support the operation of this exciting exhibition.
As a Palace Host at Kensington Palace every moment is an opportunity to make someone’s day. Working as part of a team you will be responsible for providing the highest level of customer service and creating memorable customer experiences for all our visitors, whilst also ensuring the day to day safety and security of our palaces, their collection and our guests.
Your main role will include bag searching, ticket scanning, wayfinding, handing out and collecting the Palace’s Digital Visitor Guide (audio-guide), and managing the entrance procedures including queue management. As a Palace Host you will also undertake cross-role working as and when required to support the Palace Host Guides and Palace Host Sales in the running of the palace and the visitor experience.
The ideal candidate will have experience in customer service, security and working as part of a team. You will have a positive and flexible approach, being able to adapt your style to respond to visitor needs.
Please see the attached job profile and person specification for more details.
We are a charity for everyone, an ‘Investor in People’, and we want you to fulfil your potential and enjoy your work.
Closing Date: Ongoing, interviews will be offered as suitable candidates apply
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