What’s the role?
We’re on the hunt for an Ecommerce Operations Executive to join our Operations team. This role will be responsible for coordinating the delivery of Amazon and Ecommerce orders in the UK, US, Germany and Canada. As well as supporting the Operations team in fulfilling Marketing and Customer Service orders and performing administrative tasks making sure information is managed efficiently and correctly.
You’ll also work closely with teams across Sales, Finance, and our 3PL warehouses, reporting directly to the Ecommerce Operations Manager.
Sounds like the job for you? Well then, keep reading!
What will you be doing?
Online Order Fulfilment (Amazon and Ecommerce Distribution & Logistics)
* Creating Amazon FBA Shipments on Amazon Seller Central for the UK, US, DE and Canada Marketplaces. Releasing orders to the warehouse on SAP Business One, Liaising with warehouse operatives and the Ecommerce Team to make sure orders are dispatched as seamlessly as possible as planned.
* Assist in arranging the collection and delivery of shipments via Amazon Freight in the US
* Monitor UK Ecommerce Fulfilment inventory. Send stock to Ecommerce Fulfilment partners when low and in advance of planned promotions. Book in shipments, make sure SKU’s are live once sent. Maintain Inventory for UK Amazon Merchant Fulfilled listings.
* Assist with monitoring SKU performance and Capacity optimization across all four Amazon Marketplaces as it relates to inventory, compliance that may affect account health
* Manage amazon shipments of English Language games to Amazon Pan EU with EU 3PL
Order Fulfilment (Marketing and Customer Service)
* Managing Marketing Orders (to influencers, Board Game Cafes etc). Releasing orders on SAP, Liaising with warehouse and Marketing team.
* Managing Customer Service Orders and Board Game Spare Parts Replacement Orders - releasing orders on SAP, Liaising with the warehouse and Customer Service team.
* Manage Marketing orders and Customer Service orders in the US - influencers, Board Game Cafes as well as finessing a process for customer service and spare parts.
* Marketing orders and Customer Service in Germany - Influencers, board game Cafes as well as Customer service orders and spare parts.
* Responsible for shipping all sample Customer Service, Marketing and Miscellaneous Sample Orders from the office as required.
Inventory Management
* UK Amazon Listing Optimisation - creating variants, opening amazon cases as required
* Monitor Minimum and Maximum storage holdings for Amazon UK, EU, UK Ecommerce and Tiktok to maintain account health
* Returns Management for Amazon and Ecommerce B2C Orders
Data Analysis
* Collate data and report to the ecommerce and operations teams regarding sales figures, buy box percentages, high performers, low performers etc
Requirements
What is Essential
* Someone who is highly proficient and experienced with Microsoft Office (especially Excel) and Google Workspace (Google Docs, Google Sheets) and Extremely Competent with Google Sheets and Excel: basic formulas, Xlookups, Pivot Tables.
* A confident strong communicator who can easily interact with key stakeholders in meetings and over email, both internally and externally
* A flexible approach and the ability to work using your own initiative
* A high level of organisation with great attention to detail
* A Fast learner with the ability to pick up new systems and processes
What is Desirable
* Highly Desirable: Experience working in Operations or Administration
* Experience of working with Warehouses and Stock Management
* Experience of Working with Inventory Management Systems (e.g SAP Business One, Quickbooks etc).
* Someone who loves board games!
We’re committed to building a team that reflects a wide variety of backgrounds and perspectives, and we encourage applications from underrepresented groups.
Benefits
Benefits:
£500 holiday bonus & lots of free board games
Bupa Healthcare plus Employee Assistance Programme - Counseling
Discounted gym memberships
Monthly yoga
Casual dress
Company events
Cycle to work scheme