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IT Field Delivery Engineer Site, Maidstone
Client: SCC
Location: Maidstone, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Reference: 85ca80ceb9d5
Job Views: 14
Posted: 12.08.2025
Expiry Date: 26.09.2025
Job Description:
Contract Type: Permanent
Salary Package: Competitive base salary plus large company benefits, a broad flexible benefits scheme, and paid-for volunteering days a year
Hours: am – pm Monday – Friday
Interview Process: 2-stage process
Why SCC?
* An inclusive workplace
* Excellent package: solid basic and company benefits
* Hybrid working & core hours in line with role requirements
* Career development and life-long learning opportunities
* Opportunity to join Europe's largest privately-owned IT Company
Role purpose:
To attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). To work efficiently and proactively to deliver IT support services to a wide range of customers. Security clearance or willingness to apply will be required for this role.
Key responsibilities:
* Diagnose, repair, and maintain hardware (PCs, laptops, local and network printers and peripherals) across multiple sites, including basic Servers, AV, telephony, and network activities as per customer requirements.
* Complete operating system / application incidents following customer and manufacturer procedures.
* Complete IMAC projects according to customer procedures.
* Communicate with Call Administration, Service Delivery Manager, and the site as needed.
* Manage part movements (RMA generation & physical movement) timely, returning items as directed.
* Achieve KPIs set for the role.
* Follow all local Fire, Security, and Health & Safety regulations.
* Ensure incidents are processed on the call management (ITSM) tool within SLA.
* Embrace and train on new technologies, maintaining necessary skills and knowledge.
* Perform other reasonable tasks as directed by management.
* Participate in rota coverage and work overtime when required.
* Practice ‘Quick Win’ processes.
* Mentor other engineers when needed.
* Comply with company policies and health & safety guidelines.
* Maintain company assets in good condition.
* Familiarize with customer policies and document technical details as needed.
Skills and experience:
* Professional appearance and conduct.
* Full UK driving license if required by the role.
* Excellent customer-facing skills.
* Ability to obtain necessary security clearances.
* Self-motivated with good organizational skills.
* Relevant technical certifications, including at least CompTIA A+.
* Knowledge of Operating System administrative tools, application support, and telephony.
* Ability to work at heights and perform manual handling activities.
* Positive team behaviors supporting productivity.
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