Job Description
Senior Business Analyst
Contract: Full-time, permanent
Team: MTSCo – Product Management
Office Location: London, Sheffield, UK Remote
The Role
The Senior Business Analyst serves as a critical bridge between business stakeholders and product teams, specialising in deep analysis, process understanding, and requirements clarification. This role focuses on discovering and documenting the 'why' and 'how' of business needs, providing comprehensive analysis that enables Product Owners to make informed product decisions.
What Your Day Will Look Like
Discovery & Requirements Elicitation
* Conduct stakeholder interviews to understand business needs, pain points, and objectives
* Facilitate discovery sessions and workshops to gather comprehensive requirements
* Document business requirements in clear, structured Business Requirements Documents (BRDs)
* Translate complex business concepts into understandable requirements for technical teams
Process Analysis & Optimisation
* Map current state business processes and identify inefficiencies
* Design future state processes that optimise business operations
* Conduct gap analysis between current and desired states
* Assess feasibility of proposed solutions from a business perspective
Analysis & Decision Support
* Perform detailed business and data analysis to support product decisions
* Present options analysis with pros, cons, and recommendations to Product Owners
* Conduct impact analysis for proposed changes or new features
* Provide competitive research and market analysis as needed
Product Owner Support
* Assist Product Owners with user story development when requested (supporting role)
* Review acceptance criteria for completeness and clarity
* Provide detailed requirements specifications that feed into product backlog items
* Support backlog refinement by providing analytical insights
Testing & Validation
* Plan and coordinate User Acceptance Testing (UAT) activities
* Execute acceptance testing to verify solutions meet business requirements
* Coordinate with end users for feedback and validation
* Document test results and work with PO on acceptance decisions
Documentation & Knowledge Management
* Create and maintain comprehensive business process documentation
* Develop system requirements specifications and functional specifications
* Maintain requirements traceability throughout project lifecycle
* Ensure knowledge transfer to teams and stakeholders
The Team
The team sits within the Product Department which is made up of approximately 15–20 professionals distributed globally across the U.S., Canada, the UK, and other regions, including Business Analysts, Senior Business Analysts, Business Analyst Managers, and allied roles. The team works closely with Product Owners, Development, Legal Team SMEs, and operational stakeholders to design, improve, and scale the Firm’s technology‑enabled immigration services. The team’s core responsibilities focus on business and process analysis in support of strategic initiatives, client‑facing platforms, and internal systems. This includes leading discovery with stakeholders, documenting and optimising end‑to‑end processes, defining clear and actionable requirements, and supporting product teams through delivery. The environment is highly collaborative and fast‑paced, with team members expected to work with a high degree of autonomy while contributing to shared standards, best practices, and continuous improvement. Candidates joining the team can expect exposure to complex, meaningful work, strong cross‑functional collaboration, and an opportunity to make a visible impact on how services are delivered at scale.
Essential Criteria
What we are looking for:
* Bachelor's degree in Business, Information Systems, or related field
* Relevant experience as a Business Analyst or similar role
* Strong requirements elicitation and documentation skills
* Process mapping and business process modelling (BPMN, flowcharts)
* Data analysis and interpretation skills
* Proficiency with analysis tools (Visio, Lucidchart, Excel, SQL)
* Experience with requirements management tools (Jira, Confluence)
* Ability to analyse complex problems and identify root causes
* Build relationships and facilitate productive discussions
* Ability to lead workshops and guide discussions to productive outcomes
Preferred Skills
* Experience working in Agile/Scrum environments preferred
What We Offer
A career at Fragomen will provide you with the opportunity to work in an exciting environment for a broad range of clients, where no two days will be the same. You will face interesting challenges, and will work with dedicated, friendly and ambitious people, where providing exceptional client service is at the core of what we do. We are extremely proud of our workforce at Fragomen, and we are fully committed to providing equal opportunities.
Benefits
* Competitive Salary: We offer salaries that reflect your skills and experience
* Health and Wellness: A comprehensive employee assistance programme, gym discounts, medical insurance, Headspace membership and wellbeing platforms
* Lifestyle and Savings: Discount platforms, cycle to work scheme, electric car lease scheme, season ticket loans and family support resources
* Protection and Security: Life assurance, group income protection and a workplace pension scheme including a 5% employer contribution
* Time Away from Work: 25 days annual leave, + bank holidays and 3 personal leave days. Enhanced family leave policies, volunteering days and birthday leave
* Professional Development: Access to our e-learning platform, mentoring schemes and training bursaries (where applicable)
* Hybrid Work Arrangements: The Firm operates a global hybrid working policy which supports flexibility. Depending on your role, you can agree with your manager a minimum of two days per week working in your local office. Flexibility is important, and additional days in the office may be required based on your role, and / or team and business need
Legal & Equal Opportunity Statements
Fragomen is committed to promoting equal opportunities for all employees and applicants, regardless of race, ethnicity, heritage, gender, age, religion, disability, sexual orientation, gender identity or intersex status.
All offers and/or employment contracts are contingent upon the successful completion of the Firm’s pre‑employment screening process. This process may include verifying the candidate’s identity, confirming legal authorization to work in the offered position’s location, and conducting a comprehensive background check where permitted by local regulations. We use limited AI‑assisted tools for administrative screening purposes only - never for decision‑making. All hiring decisions are made by people. Applicants may have rights to information and explanations regarding the use of such tools, or request human review, as required by applicable regional laws.
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