INDSS Head of Property Management North London | £65,000 - £75,000 Basic Commission Car Allowance Office Based | Monday - Friday Growing Independent Estate Agency Overview An exciting opportunity has arisen for an experienced and highly organised Head of Property Management to join a rapidly expanding independent estate agency in North London. This role is ideal for a senior property professional who thrives in a fast-paced environment, is confident managing large teams and portfolios, and has exceptional knowledge of legislation, compliance and operational processes. You will oversee a substantial residential portfolio of 1,000 properties and lead a team of 9 Property Managers, ensuring an exceptional service is delivered to landlords and tenants while driving efficiency, compliance, and team performance. Key Responsibilities Lead, manage, and mentor a team of Property Managers, ensuring strong performance, professional development, and consistent service delivery. Oversee the end-to-end management of a large multi-landlord residential portfolio (1,000 properties). Ensure full compliance with all relevant housing legislation, safety regulations and industry standards (including Section 21/8, HHSRS, Right to Rent, Gas/EICR/EPC). Review, implement and enforce robust policies, processes, and procedures across the department. Act as the point of escalation for complex issues, landlord queries and complaints, ensuring timely and effective resolutions. Drive operational excellence through workflow planning, reporting, KPIs, and process optimisation. Work closely with senior leadership to support the growth strategy of the property management division. Oversee tenancy compliance, renewals, deposit management, arrears processes and contractor performance. Ensure all records, systems and documentation are accurate and up to date. Support recruitment and training within the Property Management team as the business continues to expand. Skills & Experience Required Proven senior-level experience in residential property management, ideally overseeing large portfolios and teams. Strong knowledge of UK lettings legislation, compliance, and safety regulations. Excellent leadership skills with the ability to motivate, develop and manage a high-performing team. Highly organised, detail-oriented and able to implement structure and process in a growing business. Confident decision-maker with strong problem-solving skills and the ability to manage escalations professionally. Tech-savvy with experience using property management systems (e.g., CFP, Alto, Reapit, Fixflo). Excellent communication, negotiation, and stakeholder management skills. Ability to work full-time office based, Monday to Friday. Package £65,000 - £75,000 basic salary (depending on experience) Commission/bonus structure Car allowance Opportunity to shape and grow an expanding property management department Progressive independent agency with long-term career potential Contact: If you are interested in this role, click apply or contact Samantha Sykes at Rayner Personnel. Please Note: Rayner Personnel - Property Recruitment are acting as a recruitment agency with regards to this position. By submitting your application, you are consenting to Rayner Personnel processing and storing your data for the purposes of your job search. We receive a great many applications for our vacancies and try to respond to as many as we can as quickly as possible. If you have not heard from a member of the team within 48 working hours, please assume that on this occasion your application has not been successful, but please feel that you may apply for other roles we are advertising in the future.