About the role
The QC Administrator will work with branded and own branded suppliers ensuring we are informed and compliant. The role will involve driving our record keeping and conformity, together with providing buying colleagues with specialist advice from local/national authorities and testing labs.
The QC Administrator will work with the Quality and Compliance Manager. The role will also work with the buyers, packaging design, sourcing teams, distribution centre, central operations, our stores, ecommerce, Supply Chain and our international and UK suppliers and their factories to provide QA/QC advice on product development and testing requirements.
The QC Administrative Assistant role will report to the Quality and Compliance Manager.
Key Accountabilities
Maintain Quality Assurance (QA) and Quality Control (QC) Procedures
Ensure Hobbycraft maintains a suitable due diligence system and appropriate ethical and environmental audits by:
1. Maintaining and developing record keeping and conformity
2. Working with buying colleagues and third-party partners for Audit compliance
Control documentation relating to the following:
3. Placing all Hobbycraft Own Brand product MSDSs for appropriate products on the Hobbycraft website
4. Ensure that branded suppliers have appropriate MSDSs and that these can be available upon request
5. Maintain & Report Sedex SMETA audit scheduling of factories.
6. Technical file reviews with third party specialist UK service provider.
7. Validating technical information on our Product New Line Forms (including topics such as waste packaging, testing, traceability etc.)
8. FSC registrations and documentation of suppliers
9. Records of plastic packaging that contains recycled material.
Support QC Manager in ensuring Hobbycraft is compliant with product related safety legislation and is supported by a suitable due diligence system and appropriate ethical and environmental audits.
Work with internal and external teams for waste packaging reporting in conjunction with:
10. PRN scheme administrator
11. EPR Government Scheme Administrator (when appointed Summer 2023)
Support and develop improvements in product legal and technical knowledge within the buying teams, and wider HC teams as appropriate.
Support Hobbycraft Own Brand artwork with warnings and legal notices on products. Also, to advise on misleading product artwork through our product systems.
Maintain complaints process so that customers complaints are responded through customer services team in a timely manner and that more serious issues are raised to the appropriate teams.
Monitor and update records of quality issues. Support the QC manager with continuous improvement measures around inspections.
Be involved in returns analysis for products and help support QC Manager to agree with commercial teams’ acceptable returns percentages for incorporation into commercial contracts.
Working with approved test labs to validate all HCOB test reports for product technical files are acceptable and consistent across categories.
Deliver specific benefits of our ‘Primary Authority Scheme’ membership in partnership with QC Manager.
About You
Essential qualities
12. Committed to quality and continuous improvement with an eye for detail.
13. Flexible attitude with a “hands on” approach.
14. Excellent communication skills.
15. Motivated, self-starter, ability to work well under deadlines and at times unsupervised.
16. Good organisation, time management and systems skills.
17. Able to travel internationally, if required.
18. Must hold a valid UK Driving Licence.
Desirable qualities (but what we can help you develop)
19. Experienced in working with testing labs and factories internationally.
20. Understanding about our products, how they work and how they are manufactured.
21. Excellent influencing skills.
22. Ability to communicate at all levels, right through to the Main Board.
About our benefits
23. Competitive Salary
24. 25% Discount Card for Hobbycraft Stores and Haskins
25. Free Onsite Parking
26. EV Charging Point
27. Free Hot Drinks
28. 33 days holiday inclusive of Bank Holidays with an increase each holiday year
29. Birthday Day Off
30. Hybrid Working
31. Company pension contribution – up to 4% contribution
32. Employee Assistance Programme provide by Retail Trust
33. Cash Health Plan with Health Shield
34. Contribution towards eyesight test and glasses
35. Subsidised gym membership
36. Cycle to Work Scheme
37. Long service awards and gifts
38. Continuous training, development, and performance management
39. Colleague Wellness Programme
40. A creative working environment