Job description
Our Client, A Large Public Sector Organisation based in Coleraine require an IT Technical Support Assistant to join their team.
Role : IT Technical Support Assistant
Location : Coleraine
Hours of work : 2 days per week - Monday and Friday
Hourly Rate : 1-12 weeks £ 13 weeks £
Main Duties :
1. Provide client friendly ICT support to colleagues and elected members of the Council to help ensure consistent and secure access to core ICT services, dealing with a range of complex systems.
2. Support the implementation of reliable, secure ICT Systems across the organisation and to external partners.
3. Support in the development, management and control of Council's desktop and laptop and services. Contribute to the plan for Council's ICT Operations.
4. Ensure that the department complies with all statutory and legislative requirements by adhering to these requirements and working in accordance with good governance and health and safety requirements.
Full Job Description available on request.
Essential Criteria :
5. A minimum of five GCSE's (Grades A-C), or equivalent, including English and Mathematics.
AND
6. Demonstrate, by providing personal and specific examples, a minimum of one year's experience working in the field of ICT Service delivery to include the following areas:
7. dealing with the range of stakeholders;
8. dealing with confidential/sensitive information;
9. responding to helpdesk requests;
10. assisting in the creation of ICT policies and procedures;
OR
11. Alternatively, consideration will be given to applicants who do not possess the required educational qualifications outlined above but can demonstrate, by providing personal and specific examples, that they have at least two years' experience working in the field of ICT Service delivery to include the areas outlined at a-d above.
12. A full current driving licence (Category B, valid in the UK) and access to a vehicle that will enable the post holder to meet the requirements of the post OR have access to a form of transport that enables you to carry out the duties of the post.