Support Worker (Women’s Homelessness)
Esther Women Supported Community, Exeter (on-site)
25 hours per week | Fixed-term (12 months, with potential to extend)
£13.29 – £13.65 per hour | 6 weeks’ annual leave (pro rata)
Make a real difference in women’s lives
Are you passionate about supporting women to rebuild their lives after homelessness and trauma? Do you believe that everyone deserves more than just a roof over their head?
At Keychange, we’re looking for a Support Worker to join our Esther Community in Exeter — a small, specialist service providing safe, trauma-informed accommodation for women experiencing homelessness.
About Esther Community
Esther Community offers a supportive, all-female environment where women can begin recovery, rebuild confidence, and prepare for a more secure future. Our women’s provision consists of five self-contained bedsits, alongside shared communal spaces and a garden, creating a calm and respectful place to live.
As a Christian charity, we are inspired by Christ’s example of love and service — but we warmly welcome people of all faiths and none, both as residents and colleagues.
About the role
As a Support Worker, you’ll play a vital part in the day-to-day running of the service and in supporting women on their individual journeys. This is a varied and rewarding role combining practical support, emotional encouragement, and casework. There is some flexibility to autonomously choose your working hours to suit your schedule.
You will:
* Build trusting relationships with women and provide strengths-based, person-centred support
* Act as a key worker, supporting women to identify goals around health, wellbeing, housing, education, employment, and relationships
* Carry out assessments, support planning, reviews, and accurate case recording
* Support women to access benefits, housing, and external services
* Work closely with partner agencies to ensure joined-up support
* Help maintain a safe, welcoming, and well-run living environment
* Respond calmly and professionally to challenging or crisis situations
* Contribute to a supportive, values-led team culture
Who we’re looking for
You don’t need to tick every box — we’re looking for someone with the right values, attitude, and resilience, alongside relevant experience.
Essential:
* Understanding of the issues facing women who are homeless or vulnerably housed
* Experience supporting women with complex needs
* A non-judgemental, caring and flexible approach
* Strong communication and relationship-building skills
* Ability to remain calm in stressful or crisis situations
* Commitment to safeguarding and promoting women’s wellbeing
* Experience in supported housing or homelessness services
Desirable:
* Relevant qualification (e.g. social care, housing, mental health)
* Training in trauma-informed practice or mental health
* Knowledge of housing legislation or welfare benefits
* Experience with being a floating support worker
Occupational Requirement
This role is open to women only, under Schedule 9 of the Equality Act 2010. This is a genuine occupational requirement to ensure a safe, supportive environment for women who have experienced trauma and abuse.
Why work for Keychange?
* Be part of a supportive, values-driven charity with over 100 years’ experience
* Make a meaningful impact every day
* Access personalised learning and development opportunities
* Join a warm, collaborative team where relationships really matter
How to apply
Please submit your most recent CV to your application.
Closing Date: 6th February 2026
Interviews will take place on w/c 16th February 2026
Starting Date: 2nd March 2026
If this role feels aligned with your experience and values, we’d love to hear from you.