About The Role
Business Analyst – Hereford, England, United Kingdom – Type: Permanent – Working Pattern: Hybrid (3 days a week onsite).
MandM is evolving how we deliver change, combining structured project delivery with product‑led ways of working. As we build empowered, cross‑functional squads, we are looking for a Business Analyst who will serve as the crucial link between business needs and technological solutions.
You’ll deliver comprehensive, end‑to‑end business analysis across the organisation. This role is all about deep‑diving into business problems or opportunities, identifying areas for improvement, and shaping feasible options that align with our strategic goals. You will be an essential part of a collaborative team, helping to define success measures while contributing to and developing our internal business analysis community.
Who Are we?
MandM is one of the biggest employers in Herefordshire and one of Europe’s leading online, off‑price retailers, selling branded Fashion, Sport & Outdoor products for Men, Women and Children. We offer our customers fantastic value by partnering with companies we have built long‑term relationships with, enabling us to offer big household names and up‑and‑coming brands, giving value all year round. We are located in the heart of Hereford City Centre in our brand new, state‑of‑the‑art office. The modern, stylish workspace encourages collaborative working, teamwork, and creativity – everything that MandM is all about.
As our business continues to grow we are recruiting for a talented Business Analyst to join our growing team. Why not come be a part of our journey to success and take advantage of all MandM can offer you!
More than a role
* Competitive Salary: Your talent deserves recognition
* Giving Back: 2 paid volunteer days to support the causes you care about
* Career Growth: Opportunity to grow
* Staff Discounts: Stay stylish with our exclusive discounts.
* Company Pension: Secure your financial future.
* Generous Holiday Allowance: 5 weeks of well‑deserved breaks, you can even buy an extra week.
* Birthday Delight: Take your special day off to celebrate you
* Free Parking
* Health & Wellbeing programme, including critical illness insurance
The Role Scope
You will undertake end‑to‑end research and analysis to understand how our business areas work across people, processes, data, and technology.
You will seamlessly navigate various delivery environments (Agile, Scrum, Waterfall) ensuring new digital products and business changes directly meet user requirements and corporate constraints. While focusing on core analysis, you will also have the scope to lead smaller initiatives and support larger, complex corporate projects.
Role key responsibilities
Requirements Engineering & Analysis
* Elicit, analyse, challenge, and validate business and user needs, proactively addressing any conflicting requirements.
* Define and manage core analysis artefacts, including problem statements, epics, features, user stories, acceptance criteria, and non‑functional requirements.
* Ensure strict traceability of requirements from initial business needs through to final technical development functionality.
Process & Systems Modelling
* Map and evaluate existing business processes to identify operational gaps, friction points, and improvement opportunities.
* Select and apply appropriate business modelling techniques to create clear diagrams representing organisational workflows and interactions.
* Collaborate closely with stakeholders to design, prioritise, and facilitate the implementation of objective, measurable process improvements.
Delivery Collaboration & Solution validation
* Adapt your analytical approach to fit the delivery framework of the squad you are supporting, whether Agile, Scrum, or Waterfall.
* Act as a key collaborator within multidisciplinary teams, identifying user experience gaps, and reviewing prototypes, test plans, and outcomes.
* Support stakeholders in understanding how product changes are delivered, making insightful decisions regarding prioritisation and Minimum Viable Product (MVP) designs.
Relationship & Community Management
* Build highly effective working relationships across internal departments and external stakeholder groups.
* Adapt your communication approach, tone, and style to explain decisions clearly using evidence, while smoothly resolving conflicts.
* Contribute to the development of the business analysis practice through collaboration, knowledge sharing, and promotion of best practices.
About You
What we’re looking for
* Core BA Experience: Minimum of 3 years of experience working as a business analyst successfully collaborating across multiple internal departments and external stakeholders.
* Methodology Alignment: Practical experience working within a Scrum or broader Agile framework is essential, alongside the ability to work within Waterfall environments when required.
* Analytical Mindset: Excellent critical thinking, analysis, and root‑cause problem‑solving skills. Highly detail‑oriented and outcome‑focused.
* Communication & Articulation: A strong communicator who can translate complex data, user experiences, and systems functionality into accessible findings for business stakeholders.
* Tools & Certifications (Desirable): Experience using Jira and Confluence. A professional certification in Business Analysis (ISEB/BCS) or process improvement methodologies (Lean, Six Sigma) is highly advantageous. A degree in Business Administration or Computer Science is a plus.
Why Join MandM?
* Be part of a genuine transformation in how we deliver technology, systems, and business change.
* Own end‑to‑end analysis on initiatives that directly impact our digital product performance and user experiences.
* Become an embedded specialist within your business area while actively shaping our internal BA community.
* Opportunity to lead small projects and support medium‑to‑large scale business evolutions.
* If you are motivated by solving complex problems, driving process excellence, and bridging the gap between business and technology, we’d love to hear from you.
About Us
Our Values
At MandM, our employees are driven by a shared commitment to excellence and making a real impact in the industry. We pride ourselves on upholding these core values in everything we do.
* Integrity
* Teamwork
* Accountability
* Entrepreneurial approach
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