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This is a key role ensuring strong relationships are built with external customers, providing technical assistance with quotations and specifications, enabling you to deliver high levels of customer service across the globe.
Reporting to the Customer Service Team Leader, you will be working in a large team closely with External Sales Teams and the Service department.
Your responsibilities include ensuring quotations are recorded accurately and promptly to maintain departmental KPIs, verifying technical documentation, specifications, and customer purchase orders before issuing contracts, and responding swiftly to customer queries within pre-agreed timescales.
This role suits someone with customer service experience who is looking to develop a career in a technical sales environment.
Job Description
This is a key role ensuring strong relationships are built with external customers, providing technical assistance with quotations and specifications, enabling you to deliver high levels of customer service across the globe.
Reporting to the Customer Service Team Leader, you will work in a large team closely with External Sales Teams and the Service department.
You will ensure quotations are recorded accurately and timely, maintain departmental KPIs, verify technical documentation, specifications, and customer purchase orders before contracts are booked, and respond promptly to customer inquiries.
This role is suitable for someone experienced in customer service and eager to build a career in a technical sales environment.
Qualifications
Experience Requirements:
* Experience working to specifications
* Experience handling quotations
* Ability to provide exceptional customer service
* Good communication skills
The Successful Candidate:
* Proactive approach
* Effective communication at all levels
* Attention to detail and accuracy
* Open to a Fixed Term Contract
Additional Information
Rotork is a global leader in flow control and instrumentation, helping customers manage liquids, gases, and powders across various industries worldwide.
Our purpose is 'Keeping the World Flowing for Future Generations.'
With over sixty years of experience, we create solutions that keep everything moving, from oil and gas to water, pharmaceuticals, and food industries.
We are respected for our people, performance, and products, driven by engineering excellence and a commitment to safety and sustainability.
Rotork is experiencing growth and change, building on our market leadership. Join us to make a significant impact on our future.
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