Job Description
Our Site Manager is looking to recruit an experienced and reliable Customer Services Advisor, to strengthen our dedicated and friendly customer services team who put our customers at the heart of everything they do.
In this role you will be helping both internal and external customers in relation to the collection or delivery of their parcel.
You will work closely with our Drivers, Shift Managers and Operations Managers to identify issues, proactively problem solve and take accountability and ownership for resolving these issues.
You’ll also be focussed on;
1. Answer any queries with relation to a delivery status, and supplying Proof of Delivery (POD)
2. Carrying out thorough investigations for missing parcels and resolving delivery disputes
Qualifications
What we’re looking for;
3. You will have proven and demonstrable experience of working in a fast paced customer service environment
4. You will have strong communication skills with a confident telephone manner and the ability to build a quick rapport with the customer
5. You will be polite and professional at all times and have a willingness to go the ‘extra mile’ to exceed customer expectations.
6. Excellent administration skills with the ability to use Microsoft Office programmes
7. Demonstrate high levels of self-motivation and initiative to effectively problem solve.
8. Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Caring and Accountability.
Additional Information
About our benefits:
We recognise that our people are at the heart of our business, without them we wouldn’t be able to deliver our award-winning service to millions of customers across the country each day. It’s important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few…
9. Holiday trading
10. Enhanced maternity and paternity package
11. Free life assurance of 4 x salary on joining the pension scheme
12. Free onsite car parking for all employees
13. Health Kiosks visiting every location
14. Discounted shopping from ’s of retailers including up to 5% off supermarket shopping
15. Milestone Days off to celebrate with your family and friends
16. For employees who regularly use a screen as part of their job we offer free eye tests and support with the cost of glasses