We are looking for a dynamic and forward-thinking Head of Housing Improvement and Strategy to join a high-performing housing service at a crucial stage of transformation. This senior leadership role offers the opportunity to drive lasting change, enhance service delivery, and shape housing strategy across a significant social housing portfolio.
If you are an experienced housing leader with a strong background in service transformation, compliance, digital systems, and performance improvement - this could be your ideal next step.
The Role
As the Head of Housing Improvement and Strategy, you will lead strategic improvement, digital transformation, policy, customer experience, and housing systems. Working closely with the Director of Housing and senior leadership colleagues, your focus will be on regulatory compliance (including TSMs and Consumer Standards), resident engagement, system optimisation, and delivering key corporate objectives.
This is a high-impact role that will see you:
·Lead the delivery and review of the Housing Strategy and supporting policies.
·Oversee housing IT systems, data governance, and digital transformation.
·Manage customer experience and housing complaints, ensuring continuous learning and service improvement.
·Drive compliance with the Regulator of Social Housing's standards and the Housing Ombudsman's Code.
·Lead service transformation initiatives aligned with the Council's broader corporate plans.
You'll manage a team covering housing strategy, systems, performance, and complaints - and matrix manage corporate officers across data and complaints.
Key Requirements
·Proven experience in a senior leadership role within local government or social housing.
·Strong knowledge of housing regulation, social housing IT systems, and data governance.
·Track record of delivering complex change programmes and service transformation.
·Strong leadership and people management skills - with the ability to motivate, coach, and inspire.
·Experience of working with elected members, partners, and stakeholders at a strategic level.
·Highly analytical, with the ability to use data and insight to inform performance and planning.
Desirable
·CIH Level 5 or equivalent management qualification.
·Experience in leading digital and IT system transformation.
·Understanding of complaints processes and regulatory returns.
·Familiarity with safeguarding practices and cross-service working (e.g., care, community safety, or public health).
How to Apply
If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW.
If you do not hear from us within 48 hours of applying, your application has been unsuccessful.
Footnote
If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status.
Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed).
By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us