Technical Support Engineer Lancaster - 5 days a week on-site £37,000 Our client based in Lancaster is on the lookout for a technical support engineer who will lead investigations, document, and deliver technical support. Main duties and responsibilities: Provide technical support and expert communication by email, phone and ticketing systems Use advanced listening and de-escalation techniques to guide customers and colleagues Lead investigations into complex, multi-system issues Analyse patterns, identify root causes, and document findings clearly Contribute to improving diagnostic processes and future troubleshooting approaches Lead projects or workstreams that improve tools, processes, or customer experience Support incident response by coordinating information and reviewing outcomes Suggest and test improvements to workflows, communication, and support processes Contribute to cross-departmental initiatives and share insights that support product or service development The following skills and experience will be beneficial for this role: Significant experience in technical support or a similar environment Confidence investigating complex technical, multi-system, or network-related issues Experience troubleshooting cellular and IT infrastructure issues Proven experience in providing expert diagnostics, diagnosing complex mechanical and electrical issues, and advise on compliance testing across batteries, switch configurations, and radio connectivity Ability to lead projects and contribute to cross-departmental work Clear written and verbal communication, especially in challenging situations Some of the benefits that come with this role : 25 days annual leave plus bank holidays and an extra day off for your birthday Company pension scheme Enhanced sick pay Enhanced maternity and paternity pay Training and development opportunities, with clear pathways for progression Discounts in selected local businesses