What's involved with this role: Job Title: Revenue and Debt Service Manager Ref: Brent 5271153 Pay rate: £31.83 per hour PAYE A Basic DBS is required for this role. The role: We’re looking for a strategic and results-driven leader to head up the administration, collection, and enforcement of debts owed to the Council including Council Tax and National Non-Domestic Rates (NNDR). You’ll play a pivotal role in ensuring revenues are maximised, leading the in-house Council Tax collection team and managing the outsourced NNDR contract with Capita. Key responsibilities: Support the Head of Service in driving continuous development, improvement, and efficiency across the Revenue and Debt team Provide strategic direction and effective leadership across departmental functions Oversee operational delivery of Revenue and Debt services, including customer service (face-to-face, telephone, and online), billing, collection, recovery, and enforcement Ensure policies, procedures, and service quality meet the diverse needs of residents and are customer-focused Manage budgets, planning, governance, and service performance across relevant functions Oversee and manage outsourced services such as civil enforcement, printing, and legal services What the client is looking for: Diploma-level qualification or equivalent, or relevant experience Detailed knowledge of Council Tax, Business Rates, and enforcement regulations Strong understanding of customer service principles Proven management experience in large, complex organisations Track record of delivering customer-focused services under pressure Skilled in resourcing services to meet standards within budget Experienced in staff management and driving performance improvements Experience of participating in project and change programmes Strong leadership in people, process, performance, and budget management Excellent communication, negotiation, and influencing abilities Ability to build effective relationships with internal and external stakeholders Experienced in leading change and engaging teams Ability to effectively manage contracts to secure the best outcome How to Apply Quote the Job Title and Reference Number in your application. Submit your CV in Word format. Applications are reviewed on a rolling basis—early submission is recommended. If you do not hear from us within three working days, unfortunately your application has not been shortlisted on this occasion. Thank you for your interest in working with us. Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for. "XI JE Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please.