Overview
Part of the Affidea group, Orthoderm Private Medical Clinic is recognised as a leading provider of expert care across a wide range of medical specialties in Northern Ireland. With highly respected consultants and surgeons, we are known for delivering exceptional patient care and clinical excellence. We are seeking a proactive and professional Administrator (with reception duties) to join our busy administration team. As the first point of contact for many patients, you will play a vital role in ensuring a positive patient experience and supporting the smooth running of our clinics. This is an excellent opportunity to join a growing, healthcare organisation.
Key Responsibilities
* Handle incoming calls, resolving queries promptly and professionally, while ensuring accurate booking and record-keeping in line with clinic policies.
* Proactively manage outbound calls, including appointment scheduling.
* Communicate effectively with medical personnel, patients, local trusts, and GPs.
* Record and respond to messages accurately and in a timely manner.
* Liaise with internal departments to support smooth clinic operations.
* Prepare and manage clinic files, ensuring all documentation is complete and accessible.
* Assist with patient recalls and contribute to the preparation of weekly reports.
* Type and process clinical correspondence from audio dictation, ensuring timely follow-up.
* Provide reception cover as required.
* Support private practice management functions.
* Provide support at our sister site, Hillsborough Private Clinic, as required.
Essential Criteria
* Minimum of 1 year’s experience in an administrative or similar role.
* Excellent communication and interpersonal skills, both written and verbal.
* Strong typing and IT skills, including Microsoft Office.
* Highly organised with excellent attention to detail.
* Professional telephone manner and strong customer service skills.
* Ability to handle confidential and sensitive information with discretion.
* A strong team player with the ability to work independently on initiative.
* Flexible, with a positive, can-do attitude and a willingness to support colleagues.
* Ability to work evenings and weekends as required.
Desirable
* Experience working in a healthcare environment.
Skills
* Communication skills
* Good typing skills
* Organised
* Customer skills
* Attention to detail
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