Financial Inclusion Officer (Part time 16.5 hours)
VIVID Housing
* Basingstoke, Hampshire
* £16,054 per year
* Permanent
* Part-time
* 16 hours ago
We're VIVID! - We offer a vibrant, friendly, inclusive culture that supports, develops and attracts the best people! We're hiring for a Financial Inclusion Officer to join our team! This is a part time, permanent position working 16.5 hours per week. We offer a flexible approach to working between home and our Basingstoke office, with a minimum of 20% of this to be office based to promote collaboration and team working. These hours will need to be spread across 3 or 4 days, and this can be discussed with the hiring manager at interview.
Want to know what we can offer you?
* 26 days holiday (plus bank holidays) pro rata, with the opportunity to buy or sell annual leave
* A productivity-related bonus scheme to enhance your take-home
* A generous contributory pension of 6%. We'll match employee contributions between 7% and 10%
* Life assurance paid at x 3 annual salary
* Private medical insurance
* Health care cash plan called Medicash
* Enhanced pay for maternity, paternity, adoption and shared parental leave
* Access to counselling, legal and financial information
* Electric car scheme
* Huge variety of in-house & e-learning courses and a range of coaching and mentoring programmes
Here's the facts about the role: As one of our Financial Inclusion Officers you'll provide high-quality and customer-focused welfare benefits and debt advice to our customers. You'll support those especially at risk of eviction, ensuring they receive the support they need to maximise their income and maintain stable housing. In this role you'll manage a varied caseload, offering practical assistance with benefit claims, appeals, and debt resolution. From conducting pre-tenancy assessments to liaising with external agencies and stakeholders, and attending hearings, your work will be crucial in helping our customers navigate complex financial challenges. You'll also contribute to training initiatives for our staff and customers, and will promote digital engagement to improve service delivery and empower our community.
The successful candidate will have a strong understanding of welfare benefits and budgeting, financial issues customers may face, and will have previous experience in service delivery within a customer-focused environment and working with vulnerable people. You'll have a demonstrable understanding of the social housing sector, alongside previous experience & the ability to work with a range of agencies and stakeholders. You'll bring excellent communication and organisational skills, and will be confident using a range of IT systems. As this role involves travel, a full UK driving licence and access to a vehicle for business use is a requirement. Business mileage will be paid. This role is subject to a DBS check.
Interviews are due to take place on the 3 & 4 September (subject to change). We're a leading provider of affordable homes and extensive support services in the south of England. We believe that everyone has the right to a safe and secure place to call home, and from the moment customers move into their VIVID home we're here to help with that and more. Our customers have access to a wide range of tailored advice to sustain their tenancies and look after their wellbeing. We invest in our homes and communities for the long-term, and this means in the quality, safety and energy efficiency of existing homes and neighbourhoods, with a firm focus on improving services so they're easy to use and access by our customers. We're addressing the shortage of affordable housing in the south, building the right type of homes to meet the needs of our local communities. We're the fifth largest developer of new homes amongst housing associations in England, having built over 1,500 last year. This is summed up in our vision "More homes, bright futures".
VIVID Housing
#s1-Gen
Here's the facts about the role:As one of our Financial Inclusion Officers you'll provide high-quality and customer-focused welfare benefits and debt advice to our customers. You'll support those especially at risk of eviction, ensuring they receive the support they need to maximise their income and maintain stable housing.In this role you'll manage a varied caseload, offering practical assistance with benefit claims, appeals, and debt resolution. From conducting pre-tenancy assessments to liaising with external agencies and stakeholders, and attending hearings, your work will be crucial in helping our customers navigate complex financial challenges. You'll also contribute to training initiatives for our staff and customers, and will promote digital engagement to improve service delivery and empower our community.The successful candidate will have a strong understanding of welfare benefits and budgeting, financial issues customers may face, and will have previous experience in service delivery within a customer-focused environment and working with vulnerable people. You'll have a demonstrable understanding of the social housing sector, alongside previous experience & the ability to work with a range of agencies and stakeholders. You'll bring excellent communication and organisational skills, and will be confident using a range of IT systems.As this role involves travel, a full UK driving licence and access to a vehicle for business use is a requirement. Business mileage will be paid.This role is subject to a DBS check.Interviews are due to take place on the 3 & 4 September (subject to change).We're a leading provider of affordable homes and extensive support services in the south of England. We believe that everyone has the right to a safe and secure place to call home, and from the moment customers move into their VIVID home we're here to help with that and more.Our customers have access to a wide range of tailored advice to sustain their tenancies and look after their wellbeing. We invest in our homes and communities for the long-term, and this means in the quality, safety and energy efficiency of existing homes and neighbourhoods, with a firm focus on improving services so they're easy to use and access by our customers.We're addressing the shortage of affordable housing in the south, building the right type of homes to meet the needs of our local communities. We're the fifth largest developer of new homes amongst housing associations in England, having built over 1,500 last year.This is summed up in our vision "More homes, bright futures".
We're VIVID! -We offer a vibrant, friendly, inclusive culture that supports, develops and attracts the best people!We're hiring for a Financial Inclusion Officer to join our team! This is a part time, permanent position working 16.5 hours per week. We offer a flexible approach to working between home and our Basingstoke office, with a minimum of 20% of this to be office based to promote collaboration and team working. These hours will need to be spread across 3 or 4 days, and this can be discussed with the hiring manager at interview.Want to know what we can offer you?
* 26 days holiday (plus bank holidays) pro rata, with the opportunity to buy or sell annual leave
* A productivity-related bonus scheme to enhance your take-home
* A generous contributory pension of 6%. We'll match employee contributions between 7% and 10%
* Life assurance paid at x 3 annual salary
* Private medical insurance
* Health care cash plan called Medicash
* Enhanced pay for maternity, paternity, adoption and shared parental leave
* Access to counselling, legal and financial information
* Electric car scheme
* Huge variety of in-house & e-learning courses and a range of coaching and mentoring programmes
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