Set-up: Hybrid Working, Occasional Client Site Visits Required
The Opportunity
We’re working with a growing and customer-focused IT provider looking to add an enthusiastic IT Support Engineer to their technical team based in Thame. This is a fantastic opportunity for someone with strong 1st/2nd Line experience who enjoys a varied role combining remote support, onsite client interaction, and project exposure.
You’ll be joining a collaborative environment where customer service and technical delivery are equally valued, supporting a broad client base across Microsoft environments and modern cloud technologies.
Responsibilities
* Providing 1st and 2nd Line technical support to a range of users and clients
* Troubleshooting hardware, software, and network-related issues
* Supporting Microsoft 365 environments including Exchange Online, Teams, and SharePoint
* Managing users through Active Directory and Azure/Entra ID
* Assisting with laptop/desktop builds, installations, and deployments
* Escalating complex issues where required while maintaining ownership throughout
* Supporting basic networking issues including switches, routers, and Wi-Fi connectivity
* Participating in occasional client site visits for support and project work
* Maintaining accurate ticket updates and documentation within the service desk system
* Delivering excellent customer service and communication at all levels
Skills & Experience Required
* Previous experience within a 1st/2nd Line Support or IT Support Engineer position
* Strong troubleshooting skills across Windows environments
Experience supporting:
* Microsoft 365
* Active Directory
* Windows 10/11
* Basic networking
* Experience working within an MSP or fast-paced support environment is highly desirable
* Strong communication and customer-facing skills
* Full UK driving licence preferred due to occasional site visits
What’s on Offer
* Competitive salary up to £35,000
* Hybrid working arrangement
* Exposure to a wide variety of technologies and environments
* Supportive and collaborative team culture
* Ongoing training and development opportunities
* Opportunity to gain project exposure alongside support responsibilities
If you’re looking for a role where no two days are the same and you can continue developing your technical skillset within a growing IT environment, we’d love to hear from you.
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