At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply - you could be just who we're looking for! Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise, we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees.
More about your role
The Community Coordinator Manager will oversee and manage the workflow of the Community Housing Coordinators to provide an exceptional high quality and cost-effective customer administration and data management service to customers, and colleagues, embracing our customer promises. They will consistently monitor and drive performance, assisting with ongoing training needs and working collaboratively across all areas of the business, to ensure relevant ‘Service Level Agreements' (SLA's) and legislative timescales are met. They will coordinate on national and regional projects and tasks, to support the Regional Director and the wider Communities team.
The primary location of this role is Derby, however as the team is dispersed, applicants could also be based near Preston. Please note you will be required to travel to the Central Region on a minimum of a monthly basis.
Please note: The interviews for this role will take place w/c 13th October.
For more information, please download our job profile available on our website.
More about you
The ideal candidate will demonstrate excellent communication and leadership skills with the ability to adopt a plain English approach, alongside strong written skills to produce high-quality documents and reports. They should have experience working within a customer-focused organisation and possess sound knowledge of financial procedures, data protection, GDPR, and the importance of maintaining high-quality data. In addition, a solid understanding of social housing and hands-on experience with housing management systems are essential.
Benefits
We are a large diverse and ambitious business, which will give you all the challenge you could wish for.
We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:
1. Competitive salary, with a salary review yearly
2. Pension with matched contributions up to 7%
3. Excellent holiday package – up to 35 days annual leave with the option to buy or sell leave
4. Cashback plan for healthcare costs – up to £500 saving per year
5. A bonus scheme for all colleagues at 2%
6. Training and development
7. Extra perks including huge discounts and offers from shops, cinemas and much more