Description
Key Responsibilities
· Provide desk-side IT support to staff for hardware, software, and basic network issues
· Assist with setting up & maintaining laptops, desktops, monitors, & mobile devices (iOS + Intune)
· Support new hire onboarding, including imaging and configuring devices
· Help manage and prioritize support tickets via our service desk platform
· Troubleshoot common issues and escalate more complex problems to senior team members
· Maintain accurate records of equipment and support activities
· Contribute to ongoing IT projects and patching activities under guidance from the wider IT team
· Build strong working relationships with users and deliver friendly, customer-first support
Ideal Candidate Profile
· Has some experience (internship, coursework, or job) in IT support or a related technical field
· Is enthusiastic about learning and working in a fast-paced IT environment
· Understands the basics of Windows operating systems and Microsoft 365 applications
· Has some exposure to networking concepts like TCP/IP, DNS, and DHCP
· Communicates clearly and professionally, both in person and in writing
· Is organized, reliable, and able to manage multiple tasks effectively
· Is eager to build a career in IT support and develop technical and customer service skills
What You'll Gain
· Ongoing support and training from experienced IT professionals
· Hands-on experience with enterprise IT systems and tools
· A supportive environment to grow your technical knowledge and skills
· Opportunities for progression within the IT team
· Exposure to real-world problem solving and service delivery best practices
Qualifications / Requirements
· Some experience in IT support (via work, studies, or personal projects)
· Right to work in the UK and willingness to work full-time on-site in Weymouth
· Relevant IT certifications (CompTIA A+, Microsoft, etc.) are a plus but not required
· Ability to obtain or maintain any required security clearances
Typically, a Bachelor Degree (or equivalent) and experience of customer facing IT role with MS Operating Systems and Windows based applications
May be required to maintain security clearance.
Benefits on offer:
* Optional 9 day fortnight
* TOIL
* Flexible working hours
* 1pm finish on a Friday
* Annual bonus
* Hybrid working for certain job roles.
* Casual dress
* 25 days holiday
* Christmas shut down.
* Option to buy or sell holiday.
* Option to purchase private health care, dental, critical illness etc via salary sacrifice.
* Reward hub - discounts at over 200 online stores
* 4 x annual salary life cover
* Pension starting at 5% Employer / 4% Employee. You can select your employee contribution level from 4% to 70% (providing this sacrifice does not cause your salary to drop below the National Minimum Wage/ National Living Wage).
Relocation Support
Attracting high-level talent and people that can add value and expertise, is vital to our success. Attracting and retaining brilliant people is imperative so that’s why we search across the UK for talent. We offer financial support to candidates that are considering relocating; this is considered on a case-by-case basis per role and subject to HMRC guidelines.
Nationality Requirements
Candidates must be eligible to obtain the relevant security clearance required for the role, due to the nature of the programmes we deliver for our customers.
Diverse & Inclusive Employer
Ultra Maritime is an equal opportunities employer that values diversity, inclusion, equity and equality. Underpinned by our values, behaviours, and policies, we want you to feel empowered to be your best and authentic self.
We promote a workplace that welcomes people from all backgrounds and cultures; believing that this will increase our diversity of thinking, and ultimately ensure we continue delivering on our commitments to our customers.
We do not discriminate based on race, religion, colour, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status and welcome applications from all candidates.
Company: Ultra Maritime