Role: IT Systems Engineer
Location: North Lancaster, Lancashire
Type: Full-time, On-site
Salary: £30,000 - £36,000 DOE
About the Company
Established in the 1970s, this family-founded organisation has grown into a globally recognised brand, known for delivering high-quality, design-led solutions across a range of industries. With operations spanning the UK, North America, and Australia, and a network of international partners, the company supports a diverse client base that includes creative professionals, contractors, and end users.
Company Values
Rooted in strong family values and a longstanding tradition of craftsmanship, the business is built on a foundation of integrity, reliability, and a passion for continuous improvement. Their people-first culture reflects a commitment to excellence in both service and delivery, with a clear emphasis on quality, innovation, and collaboration.
Role
We're looking for a hands-on IT Systems Engineer to support and enhance the day-to-day running of our technology infrastructure and business systems. Acting as the go-to person for internal tech support across our UK and North America sites, you'll play a vital role in ensuring users are well-supported and that our systems remain efficient, secure, and up to date. This is a proactive, varied position combining IT support, systems administration, project delivery, and supplier management.
Responsibilities
Be the first line of support for all IT and system-related queries from internal users.
Maintain and troubleshoot hardware, software, and networks across the business.
Coordinate and manage IT support needs across multiple locations.
Support infrastructure, systems, and service projects-end to end.
Track and analyse support issues to spot trends and suggest improvements.
Ensure timely issue resolution, escalating where appropriate.
Carry out regular maintenance, upgrades, and lifecycle management of IT assets.
Monitor system and network performance; assist with firewall and endpoint security maintenance.
Manage vendor relationships for hardware, software, and IT services.
Deliver system onboarding and training to new starters.
Help evolve IT systems and processes that support the wider business.
Maintain detailed internal documentation and user guides.
Your experience
Strong understanding of Windows OS and Microsoft 365.
Comfortable working with switches, routers, and firewalls.
A grasp of core cybersecurity principles and common tools (e.g., antivirus, encryption).
Knowledge of networking protocols including TCP/IP, DNS, DHCP, VPN.
Confident communicator with solid customer service skills.
Able to balance multiple priorities in a busy, fast-moving environment.
A solutions-focused mindset and a proactive attitude.
Previous experience in IT support or systems coordination.
Familiarity with ERP and CRM platforms is a plus.
Solid knowledge of PC hardware and software.
A full UK driving licence (some travel required).
In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.