The IT Support Technician is responsible for managing and ensuring the quality of incidents and activities handled by the On-Site Support team.
Operating within the Rentokil Initial Service management framework, the team manages the user devices estate, working closely with Service Delivery to meet SLA commitments.
Key Responsibilities:
1. Perform routine hardware and software installations and de-installations, ensuring targets are met within safety and quality standards, including client handover where appropriate.
2. Utilize system management software to collect performance data and perform system maintenance tasks.
3. Provide technical expertise to support operational procedures.
4. Assist in planning and executing maintenance and installation projects.
5. Handle incidents and requests according to procedures, maintaining proper documentation and support materials.
Requirements:
1. Diagnose and resolve complex IT support requests related to hardware, software, and applications.
2. Apply analytical problem-solving skills.
3. Have a good understanding of at least one hardware platform (Dell, HP).
4. Possess knowledge of two or more system software products used by the organization (e.g., Chrome OS, Windows 10, Google Apps).
Additional Benefits:
* Employee Assistance Programme
* Free parking
At Rentokil Initial, we value diversity and are committed to equal opportunity employment. We encourage applications from all backgrounds and experiences, fostering an inclusive environment where everyone can thrive and contribute.
We support accessibility and invite you to communicate any specific needs during the recruitment process. Please contact us at ([emailprotected]) if you require assistance.
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