Job Description
\n Oracle HCM Support Analyst\n
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Our Business Support teams deliver the vital services to ensure the continued success of our business divisions. These services include HR, Finance, Procurement, Marketing, Legal and Commercial, Estates and Facilities, Core Technology, Corporate Security, IT, and Fleet. Every person in every team is contributing the lasting impact our Team makes. Help build and keep the nation's critical infrastructure connected and protected 24/7.
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Reporting to the HR Systems Manager, you will actively support the HCM Oracle system and the business with analysis, troubleshooting, testing, implementing improvements, maintenance, and upgrades. The role will also focus on coaching end users to develop expertise and drive process excellence and serve as first line support for all HR System queries.
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What youll do:
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1. First line support, serving as the initial contact point for HR system queries through the HR helpdesk ticketing system.
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2. Investigating and troubleshooting technical issues relating to the HR System; collaborating with relevant teams to identify root causes of issues and implement effective solutions.
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3. Providing testing and functionality support; assisting in making changes, ensuring that any updates are implemented correctly, using thorough testing, ensuring that key processes and workflows continue to function effectively ...