This post is open to employees of the five LAASP organisations. As part of your application, you will be asked to confirm that you are a current employee of The Clatterbridge Centre, Liverpool Heart and Chest Hospital, Liverpool University Hospitals, Liverpool Women’s Hospital, or The Walton Centre.
The successful candidate will work as a receptionist within the AXESS Sexual Health team in Cheshire East. The post holder will be the first point of contact for patients at both the main reception and on the telephone lines. The role also includes administrative and clerical duties to support the service's needs.
This vacancy is based in Crewe.
Responsibilities include undertaking reception duties, providing clerical support, and assisting with coverage for absent colleagues, including at the Macclesfield clinic. The post holder shall follow all organizational policies and procedures.
Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital, and Royal Liverpool University Hospital. It is part of the NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024, aiming to improve patient care. The group employs over 16,800 colleagues serving the Merseyside region, providing general, emergency, and specialized services for over two million people in the North West.
Details about individual hospitals include:
* Aintree University Hospital: Major trauma site, regional services including stroke care.
* Broadgreen Hospital: Elective surgical, diagnostic, and rehabilitation services.
* Liverpool Women’s Hospital: Women and babies' health, delivering over 7,200 babies annually.
* Royal Liverpool University Hospital: Largest hospital in the country with 100% single bedrooms, focusing on complex care.
For roles at Liverpool Women’s, visit their careers page.
Further details are in the attached Job Description, which includes:
1. Assisting with clerical support to ensure service provision.
2. Maintaining accurate filing systems and documentation.
3. Dealing with inquiries from staff, the public, and visitors.
4. Assisting with photocopying duties.
5. Receiving goods deliveries and signing documentation.
6. Providing reception support, including patient admission and telephone inquiries.
7. Managing data storage and administration per policies.
8. Ensuring good housekeeping in the office/reception area.
9. Managing opening and closing of buildings/services.
10. Ordering stock as needed.
Additional tasks include receiving calls, entering patient information into electronic records, greeting patients, handling complaints, updating protocols, prioritizing correspondence, maintaining mandatory training, following emergency procedures, adhering to data protection policies, communicating with patients empathetically, supporting appointment requests, liaising with colleagues, supporting service delivery across shifts, and covering for absent colleagues.
This advert closes on Tuesday 19 Aug 2025.
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