Key Responsibilities
* Manage Pension Plans: Oversee the administration of various pension plans, to ensure they are compliant with regulations and organisational policies.
* Record Maintenance: Maintain accurate records of contributions, benefits, and plan changes.
* Client Communication: Serve as a point of contact for clients, providing guidance and information regarding pension-related inquiries.
* Process Applications: Review and process retirement applications, ensuring all necessary documentation is complete and accurate.
* Reporting: Prepare and submit required reports to clients/advisors and regulatory bodies.
Qualifications
Experience: Relevant experience in pension administration (2 to 4 years minimum).
Skills
* Strong knowledge of pension schemes and regulations
* Excellent attention to detail and accuracy in data entry and calculations
* Proficient in using pension administration software and Microsoft Office Suite
* Effective communication skills to liaise with clients, colleagues, and external stakeholders
* Ability to prioritize and manage multiple tasks within deadlines
* Problem‑solving and analytical skills to resolve complex pension queries
* Strong organizational skills to maintain accurate records and documentation
* Understanding of financial and numerical concepts for pension calculations
* Ability to work independently and as part of a team in a fast‑paced environment
* Commitment to maintaining confidentiality and data protection standards
Day‑to‑day tasks
As a pensions administrator you will:
* answer customer queries by email, phone or letter
* use a computer system to check and update records
* calculate the amount of money people will receive
* process money paid towards a person's pension
* transfer benefits from one pension to another
* arrange the payment of pensions
* keep up to date with pension and tax laws
Supporting Investment and insurance administration
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