Join to apply for the Customer Service Representative role at William Hill.
Job Description
People don’t just come here to place bets, they come for the experience. And you will be at the heart of it all.
Careers in our shops are about much more than simply taking bets. Our colleagues are the backbone of our business and working in retail at William Hill is really about putting our customers first and getting to know them and the communities in which we live and work. If you’re a people person, you’ll love working here. You’ll have the support, training, and encouragement to build a career that raises your game, with plenty of incentives to keep you motivated along the way because by investing in you, we’ll raise our game.
Responsibilities
* Welcoming customers with a friendly face
* Processing bets and assisting with customer queries
* Helping customers by demonstrating how to use betting terminals
* Building relationships with our customers and providing an excellent customer service
* Championing safer gambling at all times
* Supporting managers with shop displays and opening / closing activities as required
Working Patterns
* Our shops have a variety of opening times between the hours of 8am-10pm, Monday to Sunday
* Shifts are devised on a rota basis and are subject to change, they will include evening and weekend working
What’s in it for you?
We offer a range of competitive benefits because we care about our people and their development. From financial benefits to our health and wellbeing initiatives, we want you to know that, at William Hill, we win together:
* Working hours: We’ve a range of full and part-time hours on offer.
* Annual Pay Review & Bonus Scheme: Your base salary will be reviewed annually, and you will also qualify for an annual performance bonus
* Holiday entitlement: You’ll be entitled to 28 days holiday annually (pro rata)
* Paid birthday day off: An extra paid day off for your birthday within your birthday month
* Subsidised travel: For roles based in London, access to discounted or free Oyster card for commuting
* Pension plan: We’ll match your pension contributions up to 4%
* Perks and discounts: Discounts in high street shops, cinemas and holidays
* Training and development: Career development opportunities and internal promotion
What do you need to be successful?
* Age 18+ (legal requirement)
* Passion for delivering great customer service
* Strong interpersonal and empathy skills with the ability to engage with customers from all walks of life
What happens next?
Once you’ve applied, our Talent Acquisition team will review your application. If you’re successful at this stage, we’ll email you with a link to complete an online assessment via HireVue. After this stage, successful candidates will be invited for an interview.
Who are we?
We’re William Hill, part of evoke. With over 1,300 shops across the UK, we’ve been a permanent fixture on the UK high street since 1966 – and our Retail team sits at the heart of our high-street experience. Our culture is built on trust and belonging, empowering teams to work in a way that suits them while we win together.
More About Evoke
We’re a business that embraces change and progress. The power behind big-name brands William Hill, 888 and Mr Green, evoke is the new name for 888 Holdings. We offer flexibility and a culture built on trust, with space to be yourself and the tools to protect our customers while they play. We’ll invest in your future to help you develop your strengths and build a career that’s right for you.
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