This is an exciting time to join Warwick District as we grow our team and focus on delivering excellent customer service, if you are therefore like thinking outside the box, can work under minimal supervision and like to make a difference to people's lives by helping them remain in their homes, this could be the right role for you. You will spend the majority of your time out on site to maximise income from rent payments and other charges, balancing the need to recover rent/charges owed to Warwick District Council, whilst supporting our tenants to remain in their homes by providing expert advice and financial inclusion, agreeing suitable payment arrangements for those who have fallen into arrears. You will therefore work proactively with our tenants to support them through welfare reform ,personal crisis and debt taking ownership of accounts whilst visiting customers in their homes. This role also represents Warwick District Council in court when pursuing legal action for the recovery of rent arrears and will be responsible for producing the court bundle prior to court attendance. We are seeking an experience income recovery officer familiar with the recovery of rent arrears and other housing related charges, as such you will need the following skills, experience & abilities: -Excellent numerical skills -The ability to communicate with people from different backgrounds -Excellent record keeping -The ability to write clear reports and prepare court documents -Attention to detail -The ability to show empathy and provide support to vulnerable clients -Experience of case management -Housing management experience and knowledge The intention is for the postholder to work predominately from home however, it is a requirement to attend our offices or sites within Warwick District as required. Any costs for travel from home to the office will be met by the successful candidate. However, hybrid and office working is also available. Closing Date: 6th March 2026 Interviews: 20th March 2026