Job Description - Support Coordinator (251509)
Job Description
Permanent, Full time (37.5 hpw)
Salary £25,838 per annum
Sunderland
We can’t sponsor you due to certificate limits. We review this regularly.
Home, a place where you belong
Come and join a team that truly cares and empowers customers to live their best lives. As our Support Coordinator, you’ll help customers build the skills they need to live independently. We provide accommodation for people aged 18+ who are homeless or at risk of homelessness.
By supporting our customers, you’ll also help make our service a great place to work, unleashing the potential of colleagues and delivering excellent outcomes.
What’s in it for you?
* 34 days leave, (including bank holidays and a “me day”)
* Paid time off for volunteering
* Matching pension contributions (up to 7%, with life assurance of 3× Basic Salary)
* Save up to £1,140 yearly with our health cash plan, covering dental, optical, and therapies
* Career path with development and an excellent training package
* Excellent benefits and rewards including supermarket discounts and travel expenses
* Colleagues really matter to us, that’s why we’re the 10th Best place in the UK for Wellbeing.
Typical day as a Support Coordinator
Work with a team of Support Coordinators to deliver a high-quality service that meets Home Group’s KPIs.
Support customers to build independence and achieve their goals under the guidance of your Senior Client Service Manager.
Assist customers with varied needs including mental health, housing, and complex behaviours.
Create and update support plans and risk assessments, helping customers with daily tasks like cooking, budgeting, and moving to independent living.
Ensure properties are clean, safe, and welcoming, helping reduce voids.
Enjoy time for meaningful interactions and collaboration, no rushing.
You’ll go home each day knowing that you have helped change our customers lives for the better, here, working for one of the top 10 for Great Places to Work in the UK!
You are
* Experienced in creating person‑centred support plans, risk assessments, and reviews.
* Skilled in coordinating and assessing customer referrals.
* Able to work independently, stay calm under pressure, and demonstrate resilience.
* Confident challenging behaviours that don’t align with our values.
* Empathetic and passionate about supporting customers in housing or care settings.
You’ll also need a car insured for business use and we pay for the mileage.
Job details
* 24/7 service with a 4-week rolling rota (including weekends and bank holidays, no night shifts).
* Occasional flexibility required, and we’ll offer flexibility in return.
* Some lone working during morning or late shifts.
* Basic Microsoft Word and Excel skills required.
* Confident using technology for support plans, training, and collaboration.
* Enhanced DBS check required (we cover the cost).
A place where you belong
Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work!
Finally, do let us know if there’s anything we can do, to help you shine in our process by making reasonable adjustments at recruitment@homegroup.org.uk
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