Overview
We are seeking an experienced and dedicated Field Service Engineer to join our team. The Field Service Engineer will be responsible for surveying, repair, set-up, service and providing technical support in the field to Customers, Engineers and Installers for all Grant products. Having qualifications in OFTEC, F Gas, Unvented hot water and Part P would be highly advantageous.
Field Support Area
Post Codes PH, IV and KW (Northern Scotland)
Duties & Responsibilities
* Attend site to carry out repair work on products covered by the manufacturer’s warranty.
* Where required, carry out site survey and commissioning of Grant Engineering products.
* Promote customer satisfaction throughout the department/Company ensuring that all our customers receive a valued service.
* Advise customers, installers, and commissioning engineers on product installation.
* Deal with technical issues, administration and correspondence on a day-to-day basis.
* Assist in the management of your diary including providing up-to-date local/logistical information for your area.
* Report any matters of disrepute to FSM.
* Carry out a substantial amount of driving on a daily basis with overnight stays when required.
* Ensure the correct use of tools and equipment on and off site and that Health and Safety guidelines are followed.
* Provide on-site and in-house training/assessments as requested by the company.
* Identify technical/service trends and report all concerns to the FSM.
* Identify potential sales leads (3 or more units) and pass details to the relevant Area Sales Manager.
* Encourage in-house training programmes for suspects Engineers/Installers by referring to the Training Administrator or the relevant Area Sales Manager.
* Keep up to date with current legislation regarding Oil Fired Boilers, Air Source heat pumps, Biomass, Smart controls, Solar thermal & unvented hot water and the installation, service and commissioning of the appliances.
* Keep up to date with new in-house developments and attend internal training programmes as required.
* Ensure all Professional Qualifications are kept up to date.
Discipline and Training
Our Engineers cover the following disciplines, and specific training will be provided:
* Oil boilers
* Solar Thermal
* Air Source Heat Pumps
* Unvented cylinders
* Biomass
* Smart controls
Training & Working Hours
After successful completion of 2–4 months training you will work at least 20 Saturdays per year, either as overtime or in lieu of a weekday, based on a 5-day working week.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Information Technology
Industries
* Industrial Machinery Manufacturing
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