Ob Title: Assistant Restaurant Manager Location: Heathrow Airport, London Department: Food & Beverage / Hospitality Reports to: Restaurant Manager Job Summary: The Assistant Restaurant Manager supports the Restaurant Manager in the daily operations of the restaurant, ensuring exceptional customer service, efficient staff management, and smooth operational flow in a fast-paced airport environment. This role requires strong leadership, excellent communication skills, and the ability to maintain high standards of quality and compliance with health and safety regulations. Key Responsibilities: * Assist the Restaurant Manager in overseeing all aspects of the restaurant’s operations. * Ensure excellent customer service is delivered consistently to all guests. * Supervise, train, and motivate restaurant staff to maintain productivity and high service standards. * Manage staff scheduling, attendance, and performance evaluations. * Handle customer inquiries, complaints, and feedback promptly and professionally. * Monitor stock levels, place orders, and work closely with suppliers to ensure availability of ingredients and supplies. * Ensure compliance with food safety, hygiene, and health & safety regulations at all times. * Assist in managing budgets, controlling costs, and maximizing profitability. * Support the implementation of marketing and promotional activities within the restaurant. * Maintain cleanliness and presentation standards throughout the restaurant. * Cover shifts for the Restaurant Manager when required. Requirements: * Previous experience in a supervisory or assistant managerial role within a restaurant or hospitality setting, preferably in a high-volume environment. * Strong leadership and team management skills. * Excellent communication and interpersonal skills. * Ability to work well under pressure and handle multiple tasks efficiently. * Knowledge of food safety standards and health & safety regulations. * Flexibility to work shifts including weekends, evenings, and public holidays. * Customer-focused with a passion for delivering excellent service. * Basic financial and budgeting knowledge is a plus. * Familiarity with point-of-sale (POS) systems and restaurant management software. Benefits: * Competitive salary and bonus opportunities. * Employee discounts across airport outlets. * Opportunities for career growth and professional development. * Dynamic and fast-paced work environment. * Travel discounts and other Heathrow employee perks