Job Title: Customer Coordinator
Location: Honiley, Kenilworth, CV8 1NP
Salary: £26,000 - £30,000
We are seeking a Customer Coordinator to provide administrative and customer support in a fast-paced environment. You will be the first point of contact for incoming communications, ensuring efficient operations across all departments.
Responsibilities:
Act as the first point of contact via phone and email.
Direct calls to the appropriate person/department.
Greet visitors and provide necessary information.
Handle incoming/outgoing mail and packages.
Maintain office organisation and cleanliness.
Assist with planning engineers' daily schedules using Google Maps.
Manage stock deliveries and distribution to customers and engineers through couriers/Royal Mail.
Perform general administrative tasks and support various departments.
Resolve issues proactively and prioritise tasks efficiently.
Key Skills & Qualifications:
Strong communication skills (phone & email).
Proficient in Microsoft 365 (Word, Excel, email).
Excellent organisational and multitasking abilities.
Previous phone-based customer service experience.
Confident with Google Maps for route planning.
Ability to manage stock deliveries with couriers/Royal Mail.
Detail-oriented with a focus on accuracy.
Proactive problem-solving and time management skills.
Must be a driver with your own transport to reach rural location.
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