Job Description - Housing Management Coordinator (25134)
Description
Middlesbrough
Permanent (37.5 hpw)
£24,664 per annum and great benefits including Health Cash Plan
Home, a place where you belong
This is a great opportunity for a Housing Management Coordinator to join our team working across our supported accommodation services here in Middlesbrough. As our Housing and Property Guru, you’ll focus on tenancy support for our customers, ensuring their homes are safe and well maintained. Providing a housing management service, you’ll support them to manage and maintain their tenancy and rent accounts with the aim of helping them move on to a secure, long-term accommodation!
Typical day as a Housing Management Coordinator
* Making sure that our customers' properties are homes they can be proud of, you’ll support your customers by engaging and involving them in their tenancies.
* Help our customers with housing benefit claims, making sure that these are received on their rent account.
* Where there is a need, you’ll also issue and sign warning letters and notices which may lead to attending court.
* Getting rooms ready for the next customers who need our help and for maximum occupancy, you’ll turn around vacant or void properties within set time scales.
* Ensuring we are health and safety compliant and that maintenance standards are met.
Fancy going home each day knowing that you have helped change our customers' lives for the better? You’ll do that here, working for one of the top ten Great Places to Work in the UK!
You bring
* Experience in managing a housing management caseload and overseeing landlord and housing management duties.
* Know-how of re-letting of rooms or units, collecting rents, and taking formal tenancy action when needed.
* Able to take on a lead role within the team, offering guidance and support to your colleagues.
* The ability to work on your own initiative, positively influencing people from all different backgrounds.
* A “can do” positive attitude, you’re proactive and well-organised, and able to work on your initiative.
* Confident working collaboratively with colleagues in other parts of the business as well as with external partners.
Our team
You’ll join our wonderful manager Vicky and our housing management team, we’re super passionate about what we do! We’re really proud of the service we provide for our customers and the communities that we serve. We’re a supportive bunch and like to have fun along the way! Bring your uniqueness, brilliant skills, and awesome experience to deliver amazing things for our customers.
Job details
* Flexible working hours (or we’re open to agreeing a work pattern with you).
* Working Monday to Friday, 37.5 hours per week.
* Based at our Amersham service in Middlesbrough, you’ll spend your time travelling around the amazing services in our Middlesbrough supporting with our housing management function.
* Able to use technology for creating and updating support plans, making benefit claims and doing tenancy sign-ups.
* To get from A to B, you’ll need a vehicle insured for business purposes. The great news is that we’ll pay your mileage!
* You’ll need an Enhanced DBS check done and we pay for that.
A place where you belong
Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers, and allies (Multicultural, LGBTQIA+, and Disability) support us all to be our best. Together we make Home Group a great place to work!
What’s in it for you?
* 34 days leave (including bank holidays and a “me day” to use for whatever you fancy) increasing to 39, and time off for volunteering too!
* Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies, and lots more.
* Over 800 high street discounts on groceries, holidays, and days out. Looking for a new phone, bike, or car? Save money with us.
* We Grow Our Own colleagues (not literally of course!), when you’re ready for the next step in your career, you can grow with us!
* Colleagues really matter to us, that’s why we’re the 10th Best place in the UK for Wellbeing. Our tools and support help you when you need them.
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