Job Title
Service Manager
Job Location
Northamptonshire
Salary and Benefits
Basic: c£50,000. Benefits include company car, phone & laptop, pension scheme, 23 days holiday, death in service benefit, training provided.
Job Overview
An exciting opportunity has arisen to join a highly respected construction machinery business based in Northamptonshire. This company is known for its strong reputation, premium product partnerships, and customer-first culture. With continued investment in people, technology, and service excellence, the company is seeking an experienced, driven Service Manager to lead and develop the aftersales operation.
Responsibilities
* Leading and managing workshop engineers, mobile service engineers, and office-based staff
* Coordinating workloads and prioritising repairs effectively
* Driving service department performance and utilization
* Building strong customer relationships and developing new business opportunities
* Monitoring KPIs, financial performance, and departmental profitability
* Managing health & safety compliance and team development
* Collaborating closely with senior leadership and internal departments
Requirements
* Previous experience in a Service Manager, Workshop Manager, or Engineering Manager role
* Excellent communication and customer service skills
* Commercial awareness with an understanding of profitability and performance
* Experience within plant, agricultural, construction, materials handling, or related heavy equipment sectors would be highly advantageous
* Hold a UK Driving Licence
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