What you will be doing
* Acting as final escalation point for complex technical issues
* Maintaining and improving customer IT infrastructure, including patching and upgrades
* Designing, implementing, and supporting technical solutions across server, cloud, and network environments
* Contributing to infrastructure change, system improvements, and new deployments
* Supporting client onboarding and producing high‑quality technical documentation
* Providing guidance and technical direction to first and second line teams
* Working within change control and service management processes
* Supporting customers professionally via phone, email, and self‑service portals
* Participating in an on‑call rota (up to one week in every four)
* Continuing technical development through training and certifications
A typical working pattern is Monday to Friday, 08:30 to 17:30, with a one‑hour lunch break. This role offers flexibility to work from home, typically two days per week for a five‑day working week.
Skills and Experience Required
You are a confident third‑line engineer with strong Microsoft, infrastructure, and networking capability, and experience working in enterprise or public sector environments.
Essential Technical Experience
* Strong hands‑on experience with Microsoft 365 and Azure
* Proven ability to implement and manage Microsoft Entra, Intune, Autopilot, and Defender
* Strong working knowledge of Windows Server environments (2016+), including AD, Group Policy, DNS, DHCP, and RDS
* Experience maintaining Hybrid Active Directory environments
* Experience with virtualisation platforms such as Hyper‑V or VMware
* Strong understanding of networking fundamentals, including VLANs, routing, firewalls, and WiFi
* Experience working as a third‑line escalation point within a tiered support model
* Strong awareness of IT security best practice
Security Clearance and Background Checks
This role requires SC clearance, which includes a basic criminal record check.
The post is subject to a Basic Disclosure and Barring Service (DBS) check. Under the Rehabilitation of Offenders Act 1974 applicants are only required to disclose unspent convictions. We are committed to fair recruitment and welcome applications from all candidates, including those with criminal records, provided any unspent convictions are disclosed and assessed appropriately.
Benefits
* Flexible working options
* 33 days holiday including bank holidays
* Holiday purchase scheme
* Enhanced family‑friendly benefits (maternity, adoption, paternity and IVF)
* Two paid days off per year for voluntary work to support local communities
* Staff Reward Scheme
* Pension scheme
* Life assurance 4 × salary
* Professional development and membership sponsorship
* Employee Assistance Programme, including financial wellbeing support
* Mental health first aider support programme
* Cycle2work scheme
* Discounted gym membership
* Eye care voucher scheme
* Free flu vaccinations
* Employee social events and recognition activities throughout the year
* HP employee discount programmes
* Mobile phone discounts
Equal Opportunities and Diversity
We are an Equal Opportunity Employer and welcome applications from all backgrounds. We actively value different perspectives across age, gender, ethnicity, sexual orientation, disability, religion and belief. Your individuality drives our shared success, and we encourage you to bring your whole self to Apogee.
Support for Accessibility and the Armed Forces Community
We support flexibility and accessibility. If you have a disability or health condition and require adjustments during the recruitment process, please contact our Talent Team. We hold a Bronze Award in the Armed Forces Covenant and welcome applications from Reservists, Veterans, Cadet Force Adult Volunteers and military families.
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