Customer Care Co-Ordinator (JW-CustomerCare-1) Wythenshawe, England
Salary: GBP25500 - GBP26500 per annum
Location: Wythenshawe
Salary: £25,500 - £26,500
Hours: Monday – Friday 40 hours per week
Start Date: Immediate/subject to notice
About the Role
My client is seeking a proactive and organised Customer Care coordinator to join a busy FM team based in Wythenshawe. This is an excellent opportunity for someone with facilities or compliance administration experience who thrives in a fast‑paced, team‑focused environment.
You'll play a key role in supporting the Operations Manager and ensuring smooth day‑to‑day running of facilities services.
Key Responsibilities
* Provide efficient administrative and compliance support across the FM contract.
* Log and manage PPM and reactive work orders through to completion, ensuring KPI delivery.
* Liaise with clients and contractors via phone and Helpdesk systems.
* Prepare quotations, raise purchase orders, and coordinate access and scheduling for subcontractors.
* Produce and maintain reports, documentation, and records to audit‑ready standards.
* Work closely with the management team to support ongoing contract delivery.
Requirements
* Previous experience in Facilities Management administration or a similar role (desirable).
* Strong organisational skills and attention to detail.
* Reliable, self‑motivated, and able to manage a busy workload.
* Excellent communication and IT skills (Helpdesk/CAFM/Maximo experience beneficial).
#J-18808-Ljbffr