Salary: £50,000 - 80,000 per year Requirements: Proactive, driven mindset with a focus on continuous improvement Strong relationship-building skills to work credibly with senior stakeholders Ability to challenge constructively when appropriate Calm and resilient approach under pressure with strong risk awareness Innovative problem-solving skills and ability to engage others in the process Excellent communication skills across technical and non-technical audiences Experience in applying research methods to inform design decisions Strong expertise in design thinking and confident facilitation skills Responsibilities: Work effectively within agile teams to uncover priorities, visualise outcomes, and define scope Facilitate workshops and discussions to ensure business context, risks, and needs are well understood Communicate clearly with stakeholders to manage expectations and incorporate multiple perspectives Research and document current-state services and articulate future-state experiences Lead others to make strong design decisions and champion the user perspective Coach and mentor colleagues to support their development Collaborate closely with designers, product owners, and engineers Contribute to the wider design community by sharing knowledge and embedding design principles Technologies: Support AI REST UX UI Design More: We are a large, customer-focused financial services organisation based in Edinburgh, undergoing significant digital transformation. We have millions of customers across the UK and are investing heavily in digital platforms, services, and our people to deliver seamless, multi-channel experiences. We are looking for an experienced Senior Service Designer to lead the creation of engaging digital experiences and champion user-centred design within a dynamic, multidisciplinary team. last updated 4 week of 2026