Our client is seeking an experienced and proven Client Services Manager, to manage and support their clients day to day.
Your day-to-day activities will include:
1. Managing & supporting clients day-to-day
2. Support client onboarding, query resolution, account maintenance, and transactional support.
3. Be required to support in the production of MI and liaise with snr leadership
4. Managing high-performing team across payments and client service functions, promoting a culture of excellence, accountability, and innovation.
5. Deal with outsourced partners involved in the delivery of payment operations and client services functions.
What Knowledge, Skills & Experience We Need
6. Proven experience (5+ years) in a client services / account management role
7. Corporate, wholesale, clearing or investment banking background
8. Payment services experience (domestic and international payment services – FPS, Bacs, CHAPS, SEPA including SWIFT messaging.
9. Strong understanding of account types and financial products offered by UK-regulated banks, including their features, eligibility criteria, and regulatory requirement. Familiar therefore with the following: BaaS, virtual accounts, segregated accounts, indirect vs direct scheme participation and agency banking.
10. Strong knowledge of relevant regulatory frameworks.
11. Experience leading teams in a fast-paced, regulated environment.
12. Exceptional stakeholder management and communication skills.