Overview
You will be working in a team of people who are the first point of contact for enquiries to Adult Social Care, providing a responsive and effective service and ensuring all customer contacts are handled in a professional and appropriate manner.
You will make referrals to appropriate internal teams and external services, using the information you receive from members of the public, colleagues, and partner organisations.
An opportunity has arisen for a Referral and Information Officer within the Council's Adult Social Care Front Door Team. This is a multi-disciplinary team made up of Social Workers, Occupational Therapists, Social Care Officers, and Referral and Information Officers. This role is a good place to begin a career in Adult Social Care with proven career pathways and progression.
Role details
We are looking for a self-motivated person, who can work part time within a fast-paced environment, with previous customer service experience and excellent communication skills.
Scale 4 (£26,403 - £28,14 pro rata, actual salary £13,201 - £14,071). 18.5 hours, Part-Time. Set hours: Wednesday (1pm - 5pm), Thursday (9am - 5pm), Friday (9am - 4.30pm). Permanent. Hybrid: Fred Perry House and homeworking.
Benefits and commitments
Stockport Council is committed to promoting a diverse and inclusive workforce culture. We welcome applicants from all backgrounds and communities to join our workforce. We offer flexible/hybrid working arrangements where possible. We are recognized under the Good Employment Charter and pledged to pay the real living wage and support fair and flexible working conditions.
Other information
Visa sponsorship: Stockport Council holds a Visa sponsorship licence but this can only be used for certain roles and this campaign does not currently qualify.
Guaranteed Assessment Scheme: We have committed to improve employment opportunities for people with disabilities, care leavers and ex-military personnel. If you meet both the criteria for the scheme and the essential job role criteria, you will be guaranteed an interview. Find out if you meet the criteria here: https://greater.jobs/content/13405/greater-manchester-guaranteed-assessment-scheme
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