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About the role
As Rider Communications Manager, you'll support our global network of 150,000 riders across UKI, Europe, the Middle East, and Asia. Your role involves keeping them informed and engaged through effective communications. Reporting to the Head of Rider Communications and CRM, you'll understand the needs of the business and our marketplace stakeholders—riders, partners, and consumers—and develop communication campaigns that enable riders to deliver excellent service.
You will collaborate with our central teams—Product, Operations, Policy, Public Affairs, Support—to craft global communications, including launching new app features, integrating third-party partners, and managing sensitive incident communications. Additionally, you'll work with local market teams on campaigns and initiatives.
Responsibilities
* Collaborate with cross-functional teams to develop campaigns and draft communications for global initiatives, ensuring legal compliance.
* Review, proofread, and edit rider communications from local teams, advising on approach, channels, tone, and style.
* Coordinate with agencies and local teams to localize communications for different markets.
* Monitor rider feedback to identify common themes and issues, providing insights to improve operational processes.
* Assist Public Affairs and Policy teams in managing external inquiries from media, police, government, etc.
* Support the Support team in handling sensitive cases and incidents.
* Manage relationships with external agencies regarding website maintenance and development for riders.
Requirements
* Proven experience in communications roles.
* Exceptional written and verbal communication skills with attention to detail.
* Ability to simplify complex information into clear, concise content.
* Experience in handling sensitive, compliance, or crisis communications.
* Strong organizational and project management skills, with the ability to multitask and meet deadlines.
* Ability to build relationships and influence stakeholders, including senior management.
* Experience with CRM systems (especially Braze) is desirable.
Why Deliveroo
Our mission is to transform shopping and dining by connecting consumers, restaurants, shops, and riders. We aim to make access to food and products more convenient and enjoyable, shaping the future of how the world eats and shops. As a technology-driven company in a rapidly expanding industry, we value autonomy, innovation, and impact.
People are at the heart of our business. We offer benefits including healthcare, well-being programs, parental leave, pensions, and generous leave, tailored by country. Please ask your recruiter for specific details.
Diversity
We believe a diverse workplace reflects the world we live in. We welcome candidates regardless of gender, race, sexuality, religion, or personal preferences. We are committed to equitable hiring and will provide adjustments for applicants as needed.
Compensation and Benefits
1. Compensation: Competitive pay, potential bonuses, sign-on or relocation support, up to 5% pension matching.
2. Equity: Share awards in some roles.
3. Food: Free Deliveroo Plus, team meals.
4. Time Off: 25 days annual leave plus bank holidays, volunteer days.
5. Health & Wellbeing: Healthcare, gym memberships, wellbeing apps, dental insurance, life assurance.
6. Work Life: Parental leave, home working kits, mortgage advice, travel schemes, learning platforms, ERG events.
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