Marcus by Goldman Sachs, Business Analyst, Associate / Vice President, Birmingham location_on Birmingham, West Midlands, England, United Kingdom
OUR IMPACT
Across Asset Wealth Management, Goldman Sachs helps empower clients and customers around the world to reach their financial goals. Our advisor-led wealth management businesses provide financial planning, investment management, banking, and comprehensive advice to a wide range of clients, including ultra-high net worth and high net worth individuals, as well as family offices, foundations and endowments, and corporations and their employees. Our direct-to-consumer business provides digital solutions that help customers save and invest. Across Wealth Management, our growth is driven by a relentless focus on our people, our clients and customers, and leading-edge technology, data, and design.
Marcus by Goldman Sachs
The firm’s direct-to-consumer business, Marcus by Goldman Sachs, combines the entrepreneurial spirit of a start-up with more than 150 years of experience. Today, we serve millions of customers across US and the UK offering multiple products, leveraging innovative design, data, engineering, and other core capabilities to provide customers with powerful tools and products that are grounded in value, transparency and simplicity.
Our division also provides critical operations and user experience design to ensure business flows smoothly when customers come to us. From day one, our customer service leaders will play a vital role in upholding the three customer support principles of customer focus, process innovation and risk management. Marcus are expanding into Europe, offering Irish customers competitive savings rates, ease of use and great customer service, backed by the legacy of a strong financial brand.
YOUR IMPACT
We’re looking for a Business Analyst professional to join our Operations team who wants to use their skills and ideas to create customer facing and agent solutions, with a track record of providing operational solutions within regulatory environment.
What you’ll do:
* Support the Product Owner and Head of Delivery in designing processes and developing suitable systems for the Marcus Operations team
* Interact with Internal Clients and application development teams across Treasury, Product and Technology teams
* Works closely with Development and Testing teams to define requirements, document acceptance criteria, clarify issues and sign off test scripts
* Document business operating procedures ensuring all stakeholder requirements are considered and inputted whilst maintaining operation efficiencies
* Work closely with Marcus Delivery to understand pain points and propose improvement options
* Design wireframes and mock-ups to support Marcus user requirements
* Design process maps and flows to support customer centric agent solutions
* Identify improvement opportunities in our processes and facilitate inclusion in the agent product roadmap
* Involves working closely with wider stakeholders across Legal, Compliance and FCC teams
* Follow-up on open issues and obtain resolutions
* Troubleshoot and escalate problems to the Product Owner and business managers as required
* Work with Customer Support team to build a strong understanding with established policies, procedures and authority levels across multiple cross-functional teams and processes
* Work closely with Training team to demonstrate new functionality for the agent platform, establish quality issues and ensure this is embedded into the training policies
* Deputises for Product Owner as required
REQUIREMENTS
* Ideally 8 years of professional experience with 5 years of direct experience working across product and operational design
* In depth understanding of Business Analysis, preferably within Retail Banking environment
* Understanding of the European and IRE regulatory environment
* In-depth knowledge of management, regulatory policies and legal requirements
* Demonstrable ability to deliver on large-scale programs with regulatory impact
* Must be self-directed, detail oriented, positive attitude, driven, able to work independently in a team-oriented and fast paced environment
* Collaborative with strong communication and delivery skills
* Experience in a regulated and audited service environment
* Experience of working directly with regulators
ABOUT GOLDMAN SACHS
At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.
We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers.
Goldman Sachs is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, veterans status, disability, or any other characteristic protected by applicable law.
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