If you are a current Linnaeus Associate, you will need to apply internally. In order to do this, please contact our Talent Acquisition team (details can be found via The Link) and someone will be in touch to discuss and progress your application.
Job Title
Client Care Coordinator (Veterinary Receptionist)
Cromwell Vets are looking for someone pro‑active and friendly to welcome clients and their pets to the practice in a warm, professional manner and provide support to our brilliant team. Ideal applicants will want to grow within the role and we offer BVRA training to support this!
Compensation
Salary: £12.83 per hour
Location
Cromwell Vets, St Neots
Employment Details
Job Type: Part‑time, Permanent
Hours: 19.50 hours per week (Average over a four week period)
Shift Pattern
Week 1: Monday 8:30am-6:30pm, Tuesday 8:30-1:30pm, Friday 8:30am-1:30pm
Week 2: Monday 8:30am-6:30pm, Tuesday 1:30pm-6:30pm, Friday 1:30pm-6:30pm
1 in 4 Saturdays or Sundays in Huntingdon (9 hour day. Hours vary between 7:30am-7:00pm)
Client Care Coordinator Responsibilities
* Welcoming clients and their pets upon arrival
* Answering the phone in a polite, clear and empathetic manner
* Ensuring all enquiries are resolved efficiently
* Managing the diaries effectively and ensuring the smooth running of vet and nurse consults
* Assisting with administrative duties including answering email enquiries and online booking requests.
* Debt management – ensuring payments are taken at the time and chasing any outstanding balances
* Occasional assisting the vet during consults with animal handling for bloods, euthanasia, second pair of hands
What We’re Looking For
* A valid driving licence is required. Must be flexible and able to cover shifts across all Cromwell branches.
* Strong administration and organisation skills
* Confident telephone manner
* Reception or client care experience
* Cash handling and till operation
* Previous experience of working in a veterinary/doctors surgery (desirable)
* IT skills – confident in the use of Word, Excel and Outlook as a minimum.
What We Offer
* 25 days annual leave plus Birthday Day (non‑contractual)
* Life assurance 4 x salary
* Pension Scheme 3% employer, 5% employee contributions Salary Sacrifice
* Enhanced Sick Pay
* Enhanced Family Leave
* E‑cars Salary Sacrifice (perm only)
* Cycle to Work Scheme Salary Sacrifice (perm only)
* Refer a Friend
* Pet Insurance Discount
* Discount Platform – Benefits Hub
* Reduced Gym Membership (Pure Gym)
* Associate Assistance Programme
* Eye Care Scheme
* Headspace
* Annual Flu Voucher
All applications with the relevant skills and qualifications will be carefully considered. If you need any support in completing your application or simply want to find out more about Cromwell vets, Linnaeus or the role, please contact our Talent Acquisition team atcareers@linnaeusgroup.co.uk.
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