Senior Network Operations Engineer (Wed - Sun shift with generous shift allowance) Belfast | Hybrid (2 Days In-Office) Ideal role for a CCNP or greater level engineer (Or other vendor equivalent) looking to expand their knowledge of network, security and cloud technologies. Job Description The Senior Network Operations Engineer will be joining as a key member of our "Follow the sun" Network Operations Control Center (NOCC) team, providing crucial support for CME's network infrastructure; through monitoring, troubleshooting and change implementation using Industry Standard, Best Practices. The Senior Network Operations Engineer will ensure the ongoing operation of service to end users & customers by ensuring that service is operated within agreed service levels, and in alignment to agreed policies, processes, and standards. The role will be key to ensuring the overall platform stability and its sustained delivery to clients and internal stakeholders. Key Responsibilities: Acts as first responders, helping to organize and control incident response. Day to day monitoring and management of our platforms to ensure that internal SLAs, operational KPIs and quality standards are met Handling complex technical support issues Review and Implementation of changes in all of our controlled environments Ability to support network faults, to conclusion in a multi vendor, multi-appliance infrastructure Work closely with other IT teams, vendors, and service providers to resolve incidents and service requests Day-to-day Technical Operations activities (including, but not limited to network and firewall troubleshooting, scripting changes, infrastructure and firmware updates) Maintain a positive attitude and a high level of customer service at all times Help with the technical development and guidance of junior engineers Contribute to the overall development of the operational systems and processes Maintain accurate troubleshooting records through industry standard ticketing systems Writing technical SOP's and other documentation. Skills & Experience: Essential: Extensive experience in a fast paced, enterprise NOC role (minimum 2nd or 3rd line experience) In-depth support experience of LAN & WAN technologies: R/S: OSPF, BGP, TCP/IP, Layer 2 architectures Exposure to firewalls, and load balancing with an understanding of: Security Posture: Firewalling, ACLs, industry best practice, Internet architectures Load Balancing: F5 LB, iRules, persistence, etc. VPN: IPSec and SSL Understanding of Wireless technologies: Understanding/experience with ISO and ITIL standards Experience Supporting or Working with Cloud Technologies Desirable: Enterprise R&S certification (Cisco, Juniper, etc.) Enterprise Firewall Certification (Palo Alto, Fortinet, etc.) Enterprise Wireless Certification (Aruba, Meraki, etc.) Cloud Certification - GCP (Preferable) / AWS / Azure Certification Toolset Management experience (Solarwinds, or similar) WCA (Wireshark Certified) - or experience with hardware based packet capture systems. Multicast: PIM-SM, MSDP, AnyCastRP Company Benefits: Bonus Programme Equity Programme Employee Stock Purchase Plan (ESPP) Private Medical and Dental coverage Mental Health Benefit Programme Group Pension Plan Income Protection Life Assurance Cycle To Work EV Car Benefit Scheme Gym Membership Family Leave Education Assistance - MBA/Advanced Degree/Bachelor Degree Ongoing Employee Development Training/Certification Hybrid Working LI-RK1 CME Group: Where Futures are Made CME Group is the world's leading derivatives marketplace. But who we are goes deeper than that. Here, you can impact markets worldwide. Transform industries. And build a career by shaping tomorrow. We invest in your success and you own it - all while working alongside a team of leading experts who inspire you in ways big and small. Problem solvers, difference makers, trailblazers. Those are our people. And we're looking for more. At CME Group, we embrace our employees' unique experiences and skills to ensure that everyone's perspectives are acknowledged and valued. As an equal-opportunity employer, we consider all potential employees without regard to any protected characteristic. Important Notice: Recruitment fraud is on the rise, with scammers using misleading promises of job offers and interviews to solicit money and personal information from job seekers. CME Group adheres to established procedures designed to maintain trust, confidence and security throughout our recruitment process. Learn more here. To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Continue to Application or Login/Register to apply button below.