Overview
Employee Experience Manager
We are easyJet – a FTSE-100 listed, multi-billion pound low-cost airline that serves tens of millions of customers every single year. If you’re reading this, you have probably already been an easyJet customer, and you’ll know that there is no more iconic (or Orange!) travel brand in Europe.
We fly more than 1,207 routes, connecting 38 countries across Europe, and employ more than 18,000 colleagues. We’re on a mission to make low-cost travel easy – and whatever your role here, you’ll connect millions of people to what they love using Europe’s best airline network, great value fares, and friendly service.
What makes us easyJet? Our Promise Behaviours – we are Safe, Bold, Welcoming and Challenging. Four Behaviours. One Spirit. One easyJet.
What you’ll be doing
Note: The role information is presented asResponsibilities and team context below.
The Team
The People Experience team leads the strategy, governance and insight that ensures employee voice is heard, understood and acted upon across the organisation. The team partners closely with operational, corporate and leadership groups to strengthen culture, build trust and improve engagement by translating insight into practical, meaningful action.
The Role
* Drive an integrated, insight driven employee listening strategy across the organisation.
* Strengthen organisational trust by ensuring employees feel heard and by enabling leaders to act on meaningful insights.
* Support the creation of a positive, inclusive and engaging work environment through robust listening channels and clear feedback loops.
* Provide strategic leadership on listening, culture, trust and engagement to influence organisational decision making.
What We’re Looking For
* Experience in employee listening, engagement or culture focused roles.
* Strong analytical skills with the ability to interpret and translate employee feedback into clear insights.
* Ability to build strong working relationships across all levels of the organisation.
* Strong consulting, facilitation and collaboration capability.
* Project management experience with the ability to manage multiple initiatives.
* Excellent communication and interpersonal skills.
* Experience with employee listening platforms (Peakon desirable).
You’ll Also
* Lead an integrated listening strategy across all channels, ensuring consistency, clarity and impact.
* Establish strong governance to ensure transparent feedback loops and visible outcomes for employees.
* Synthesise insights into simple, actionable stories that support effective decision making.
* Shape and steer a new listening channel with Base Captains and design an appropriate listening model for Engineers.
* Set up culture and engagement governance structures including steering groups and trackers.
* Monitor, measure and report on the impact of listening and engagement initiatives.
* Stay up to date with best practice and embed continuous improvement in listening approaches.
* Monitor key organisational trust indicators (transparency, fairness, voice) and support leaders in role modelling trust building behaviours.
* Work with Communications to ensure messaging on listening and engagement is clear, transparent and consistent.
* Identify emerging risks to trust and recommend appropriate interventions.
* Build strong relationships with Base Captains, Base Managers and Station Managers.
* Partner with HRBPs to coach leaders on listening, culture, trust and engagement.
* Use insights to influence leadership thinking, decisions and priorities.
What You’ll Get In Return
* Up to 20% maximum bonus
* PMI
* 7% pension contributions
* Excellent staff travel benefits
* 25 days of annual leave plus bank holidays
* Annual credit towards an easyJet holiday
* Various flexible benefits and extras
Practicalities
This full-time role will be based in Luton and will be 40 hours per week. We support hybrid working and we spend 60% of our time per month in the office.
Reasonable Adjustments
At easyJet, we are dedicated to fostering an inclusive workplace that reflects the diverse customers we serve across Europe. We welcome candidates from all backgrounds. If you require specific adjustments or support during the application or recruitment process, such as extra time for assessments or accessible interview locations, please contact us at ma.recruitment@easyjet.com. We are committed to providing reasonable adjustments throughout the recruitment process to ensure accessibility and accommodation.
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