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Customer service supervisor

Oban
Booker Group
Customer service supervisor
Posted: 18h ago
Offer description

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* Contract Type Permanent
* Closing Date 18 July, 2025
* Business Unit Booker Wholesale

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Glengallan Road Glenshellagh Business Park Oban PA34 4HG


About the role

*This role is for 38 hours per week, 5 out of 7 days including weekends*

This role will put you at the forefront of our Business Centre. It is a fast-moving, challenging role that offers great exposure to our vibrant customer base, where you will have a direct influence over the service we provide. You will manage a team of over 40 colleagues and play a key role within the store's management team, including serving as Duty Manager at times.

This is a fantastic opportunity to be part of a successful team and start a career in Food Wholesaling.


Main Responsibilities

* Ensuring team compliance with legal standards and company procedures at all times.
* Training your team in cash handling to minimize losses.
* Controlling debt and recovering overdue or failed payments from customers.
* Maintaining accurate and timely payroll records.
* Engaging with customers to resolve issues and improve satisfaction based on their feedback.
* Liaising with other department Supervisors to monitor delivery orders.
* Managing a team focused on customer service in reception and checkout areas.


You will need

* Passion for providing exceptional customer service.
* Flexibility, adaptability, and enjoyment in working with and managing a team.
* Excellent communication skills and some experience in supervising or managing a team.
* Practical experience in retail trade.


What's in it for you

At Booker, we offer a great place to work and opportunities for career progression, along with the following benefits:

* A Booker colleague card with 10% off at Booker and double discount events up to three times a year.
* After 3 months, a Tesco colleague discount card with 10% off, increasing to 15%, at Tesco for four days after every pay period, thirteen times a year. Also, 10% off at Tesco Cafe and 20% off all F&F purchases.
* 10% off pay monthly & SIM-only deals with Tesco Mobile, plus other deals throughout the year.
* Up to 30% off car, pet, and home insurance at Tesco Bank (terms apply).
* Free eye tests when spending £50 or more, with 30% off glasses, contact lenses, and prescription sunglasses when spending £50 or more.
* 50% off health checks at Tesco Pharmacy.
* Exclusive access to discounted RAC breakdown cover rates.
* Access to a deals website with savings on everyday purchases, including a cycle-to-work scheme.
* After 3 months, eligibility to join our annual Save As You Earn share scheme, allowing purchase of Tesco shares at a discount.
* Retirement savings plan (pension) with Booker matching contributions up to 5%.
* Life Assurance coverage for death in service, up to three times annual pay.
* Health and Wellbeing support, including a 24/7 confidential Employee Assistance Programme and Virtual GP for you and your family.
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