About BGL Corporate Solutions
BGL Corporate Solutions Pty Ltd is a market‑leading supplier of Fintech Cloud Software for the Accounting Industry. We’re a global team based in Australia, New Zealand, Singapore, Hong Kong, the Philippines, and the United Kingdom, delivering high‑quality Software as a Service (SaaS) solutions to the accounting industry, specialising in self‑managed superannuation funds and corporate compliance.
About the Role
Are you passionate about delivering exceptional customer experiences and have a background in customer success or account management? Join our expanding UK team as a Customer Experience Specialist and play a vital role in supporting clients’ success with our award‑winning software solutions.
Responsibilities
* Act as the primary point of contact for clients, ensuring timely and effective support.
* Build lasting relationships with clients, helping them maximise the value of BGL products and achieve desired outcomes.
* Collaborate with internal teams to deliver the highest quality of client success.
* Location: Frimley / Farnborough + work from home; supporting the launch of a new office between Farnborough and London.
Qualifications
* At least 2 years of experience in customer service, client success or account management, preferably within SaaS or technology sectors.
* Excellent written and verbal communication skills.
* Strong organisational skills and the ability to manage multiple client needs.
* Technical know‑how or experience with SaaS platforms is a plus.
Benefits
* Extra time off with additional annual leave, RDO.
* Learning and development opportunities, including annual development budgets and paid study leave.
* Comprehensive health and wellbeing programmes and Employee Assistance Programme.
* Paid volunteering leave to give back to the community.
Location & Schedule
Location: Frimley/Farnborough (UK) with work‑from‑home option.
Schedule: Day shift – Monday to Friday.
Employment Details
Job type: Full‑time, Permanent.
Education: A‑Level or equivalent (preferred).
Experience: Customer service – 2 years (preferred); Account management – 1 year (preferred).
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