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At Virgin Media O2, we're committed to making every interaction meaningful by keeping people connected. As a Retail Advisor, you'll be part of a team dedicated to delivering exceptional customer service, helping customers discover products and services that meet their needs.
What You'll Be Doing:
* Welcoming customers with a friendly, approachable attitude.
* Building rapport to understand their needs and recommending tailored solutions.
* Showcasing innovative products and meeting performance goals.
* Maintaining an inviting and organised store environment.
Who we are
Virgin Media O2 is the UK's fastest broadband network and a leading mobile brand. As one of the country's biggest companies, we're expanding our offerings to new customers.
The must haves
* Confidence, strong communication skills, and a passion for great service.
* Resilience and motivation to achieve individual and team goals.
* Flexibility to adapt to different shifts and customer demands.
* An open mind, eager to learn and grow in a fast-paced retail environment.
The other qualities we value
* A genuine interest in technology and its benefits.
* Previous experience in retail, sales, or customer service (not essential).
* A proactive attitude and team spirit to thrive collaboratively.
What's in it for you
We provide comprehensive support and training, including a 4-day (30 hours) induction within your first two weeks, covering all aspects of Virgin Media O2 to prepare you for success.
* A competitive hourly rate of £12.40, with potential earnings through our accreditation program.
* Opportunities for progression via our accreditation program.
* 23 days' annual leave plus an additional day off for your birthday, with options to buy or sell leave.
* An excellent pension scheme with up to 10% employer contribution.
* Employee BUPA medical cover, healthcare plan, and life assurance.
* Family-friendly policies including neonatal leave, 14-week paternity leave, and carers leave.
Next steps
Our Recruitment Process:
After applying, you'll be invited to complete an online assessment. Successful candidates will be contacted by a recruiter to discuss the role further.
Don't miss out!
This is your chance to create memorable moments for customers and build a rewarding career. Apply today and bring your passion for people and technology to Virgin Media O2!
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