Better places, thriving communities.
Assistant ER Absence Advisor- Maternity Cover 12 months
Your new role
You will be joining a team of talented, solution focussed and driven employee relations specialists. Our purpose is to support our managers to make Mitie a great place to work. We advise and coach managers in their management of ER cases, upholding fair and just policies in-line with legislation and best practice whilst balancing risk and commerciality to deliver the best results for our business.
This is a hybrid role normally 1 day per week in the office, (Birmingham) with flexible working available. We support continuous development including those who wish to continue or begin their CIPD studies.
What to Expect
1. Management of your own caseload of absence management cases using your knowledge in ER and employment law, from receipt of a case through to its conclusion.
2. Actively supporting and coaching People Managers to effectively manage short term and long-term absence cases to raise levels of attendance throughout the business.
3. Provide HR advice in relation to HR absence management policy, practices & procedures.
4. Acting as the Subject Matter Expert for absence within the ER team.
5. Management of death-in-service cases, liaising with internal support departments and proactively supporting next of kin.
6. Utilise technology, including our case management system, to remotely deliver a quality service to our customers.
7. Exposure to a wide variety of contracts across many sectors, both public and private
8. Be part of a wider customer service focussed People Support team, Mitie's central HR function
9. Support with triaging ER cases received from the business
What we are looking for
10. Employee Relations knowledge or keen interest in Employee Relations
11. CIPD qualified or looking for the opportunity to be supported with your studies
12. Proficient IT skills including MS Word and MS Excel.
13. An understanding of HR systems would be an advantage.
14. Keen interest in Employment Law.
15. Strong understanding of and respect for confidentiality.
Competencies
16. Curious thinker - has an inquisitive mind, researches and asks questions.
17. Strong customer service focus, with excellent written and oral communication skills.
18. Strong case management skills where there are competing priorities
19. Well organised, with the ability to work to tight deadlines and excellent attention to detail.
20. Ability to work well in a team and to work on own initiative.
21. Coaching & influencing – uses different approaches and influencing techniques supported by logic, facts and key benefits.
Our market-leading offering provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .